OPS Support Agent Hourly

FedEx Group; Älvsunda; On-site; SEK 336,000 - 420,000; Full time

Benefits offered by this job

Attractive compensation package

Training and on-the-job learning

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Global brand and growth opportunities

Job summary

FedEx is seeking an Operation Support Agent to join our Sweden team. You will help ensure urgent packages reach the right place on time, handle customer calls about shipments, and support daily operations with precise data entry.

Collaborating with managers and other operations stations, you will follow FedEx processes and participate in ongoing training to improve service quality. This role offers growth within a global logistics leader.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with strict timelines.
• Attention to detail and accurate data entry.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day’s delivery
• Entering data into our in‑house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Customer service

Time management

Job description

We have an exciting opportunity for you to join our team of Operation Support Agents. FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people knows that their day‑to‑day work is invaluable in delivering outstanding experience to our customers. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and write our next chapter together.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day’s delivery
• Entering data into our in‑house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Qualifications

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

Benefits

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.