Operations Agent Fixed-Term Position

Yabie; Stockholms kommun; On-site; SEK 360,000 - 540,000; Full time

Job summary

Yabie, headquartered in Stockholm, Sweden, seeks an Operations Agent for a fixed-term period from December 1, 2026, to June 1, 2027. The role covers logistics, merchant activation, and customer support with daily task shifts and a focus on adaptability.

A dynamic, collaborative team culture awaits in fintech. You will work closely with colleagues to ensure smooth operations, strong customer interactions, and ongoing process improvements while learning rapidly in a fast-moving environment.

Qualifications

• Willingness to learn quickly in a changing environment.
• Comfortable communicating with customers on phone and video calls.

Responsibilities

• Support day-to-day operations across logistics, merchant activation, and customer support.
• Shift tasks daily based on where you’re needed most.
• Adapt to changing priorities and take on new responsibilities quickly.

Skills

Fast learner

Customer communication

POS experience

CRM familiarity

Mobile apps

Tools

Salesforce

Zendesk

Job description

At Yabie, we are changing the game in the payments industry. Our vision is to help merchants thrive by creating a modern point-of-sale (POS) system that allows them to focus on running their businesses rather than on the technology behind them.

We are now looking to strengthen our team with an Operations Agent. This is a fixed-term position running from December 1, 2026, to June 1, 2027. We can be flexible regarding the exact start date.

We offer a competitive salary and benefits, as well as the opportunity to work with a dynamic and talented team.

Come join us and help build the next big thing in fintech!

The Role - What We Need

You’ll support Yabie’s day-to-day operations across logistics, merchant activation, and customer support. Your tasks will shift daily depending on where you’re needed most. The role calls for picking up new responsibilities quickly and staying flexible as priorities change.

Experience And Skills - Who You Are

• A quick learner who thrives in a quick changing environment.
• Comfortable communicating with customers on the phone and by video (Zoom/Teams/Meet)
• Prior experience working in hospitality or retail and using a POS system is a big plus
• Technically proficient, familiar with using iOS and Android applications
• Prior experience with CRM systems like Salesforce or Zendesk is a plus

Language Proficiencies

• Swedish - required
• English - required
• Norwegian, Finnish - Meritorious

WHAT'S IN IT FOR YOU

Join an inspiring and diverse environment, with skilled and creative colleagues, where you will directly impact both how we are disrupting the Point-of-Sales/Payments industry and how we continue to shape our young company. With your help, we will keep building our inclusive, friendly culture where we aim for growth by always keeping our merchants in focus while we challenge the industry. If you have the right attitude, Yabie offers the possibilities.

We are a growing team of 70 highly motivated people from all over the world. Our HQ is located in the heart of Stockholm.