Technical Support Sweden (Fixed Term Contract)

Francisco Partners; Stockholms kommun; On-site; SEK 279,000 - 446,400; Full time

Job summary

Verifone Sweden seeks a Technical Support Representative to join our on-site team in Stockholm. You will assist customers and partners with technical problems on existing payment terminals, install new terminals, and perform software updates.

You will handle phone and email inquiries, log cases in JIRA, and work in a rotating schedule that includes evenings and weekends. A technical mindset and strong communication are essential.

Qualifications

• Native or fluent Swedish and business fluent English.
• Experience in technical support is advantageous.
• Strong end-user IT systems literacy and quick learning.
• Excellent communication and customer-service mindset.
• Experience from high-volume or international environments is a plus.
• Flexibility to work rotating shifts including evenings and weekends.
• On-site role in Stockholm; 40-hour work weeks.

Responsibilities

• Answer phone calls, emails, and log cases in JIRA.
• Assist customers with technical problems on existing payment terminals and help install new terminals.
• Perform software updates and respond to inquiries about settlements and transactions.

Skills

Swedish fluency

English fluency

Technical support experience

IT systems literacy

Problem solving

Customer service

Communication skills

Team collaboration

MS Office basics

Independent work

Tools

JIRA

MS Office

Job description

What is exciting about the Job

As a Technical Support Representative, you will be part of our Technical Support Team and will help our customers and partners with technical problems on their existing payment terminals and helping them install new payment terminals. Good knowledge of different networks such as Cellular, Wi‑Fi, Bluetooth, and LAN will help you with these tasks. You will also need to help with requests for changes to terminal data and perform software updates. There will also be questions from customers about settlements and transactions.

You will answer phone calls, answer emails and log all cases to our ticket system (JIRA) as part of your work.

Working Times

This is an on‑site position in our office located in Stockholm (Ljusslingan 4, 120 31 Stockholm, Sweden), and the working hours are 40 hours a week. As part of the working hours you will work a rotational shift pattern which will includes late evenings and weekends. The hours of work are between 8am-18.00pm.

About You

This job is perfect for you if you like problem-solving, good customer service, and talking to customers. You will be trained in systems as well as products so that you are ready to help in this position, but having a technical interest is considered an advantage. If you are a tech‑savvy person and have an interest in always learning about the latest technologies, computers, programs, this is the perfect job for you - the payment industry is constantly evolving, and you will often have new things to learn as we have new payment terminal models, payment types that we bring to market for our customers.

Skills and experience we desire

• Native or fluent Swedish and business fluent English
• Experience and background in technical support is an advantage
• Strong end‑user of IT systems and good ability to familiarize yourself with new systems
• Any experience from the support function is a plus, and you see yourself as a problem solver
• An advantage if you have experience from industries with a high volume of customers and transactions and/or from international organizations with access to several different IT platforms. It could be telecom, banking, IT or the payment industry, for example
• You are good at communicating and have the desire and energy to provide the best support and customer service
• You can keep a cool head and are prepared to help where needed.
• You are social with a positive approach to your work, where you are happy to take responsibility
• Good collaboration skills and can also work independently.
• Basic knowledge of the MS Office suite

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.