Onsite IT Support Team Lead — Drive Service Excellence

Atlas Copco

Stockholms kommun

On-site

SEK 700,000 - 950,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Atlas Copco Group in Stockholm, Sweden seeks an experienced onsite IT support leader to build and run a proactive, business-focused team. You will oversee daily operations, manage priorities, and ensure quality service for end users.

The role requires strong ITIL knowledge, 5+ years in IT support or operations, and excellent communication in English; Nordic language is a plus. On-site work in Stockholm with regional/global collaboration is expected.

Qualifications

Relevant IT education or equivalent experience.
Strong knowledge of ITSM/ITIL and incident/service handling.
End-user computing, Microsoft 365, endpoint support and asset handling.
Ability to analyze data, queue status, and KPIs.
Fluent English; Nordic language is a plus.

Responsibilities

Lead and coordinate the onsite IT support team in daily operations.
Develop and coach team members, fostering their full potential.
Set clear priorities and promote collaborative, customer focused team culture.
Prioritize incidents, service requests and local support needs and ensure delivered support meets SLAs.
Monitor queues, backlog, aged tickets, ticket quality and follow-up actions.
Drive standardization and continuous improvement of support processes.