IT Support Manager — Lead Multi‑Site Teams & ITIL

NKT; Blekinge län; On-site; SEK 850,000 - 1,250,000; Full time

Job summary

NKT is seeking an IT Support Manager to lead an onsite team across Sweden and Denmark, driving stability and efficiency in a growing, globally-focused business. The role anchors ITIL practices, knowledge management and continuous improvement to support NKT’s green transition.

The candidate will partner with senior management, translate business needs into scalable support solutions, and build cross-country collaboration to deliver best-in-class IT services and a modern IT environment.

Qualifications

• Several years of experience leading people and IT service delivery.
• Solid understanding of ITIL and modern IT support practices.
• Broad technical understanding.
• Experience with financial management and budget control.
• Fluency in Swedish and English (spoken and written).

Responsibilities

• Build and elevate onsite support by managing and developing a skilled onsite support team in Sweden and Denmark, fostering engagement, teamwork, and a supportive environment.
• Maintain high service standards and deliver a satisfying experience for end users.
• Translate business needs into scalable support solutions.
• Implement ITIL processes, knowledge management and ongoing improvements.
• Build solid relationships with senior management to ensure alignment and trust.
• Report to the Sr. Manager, Global IT Support and work closely with leadership of IT Infrastructure Operations.
• Develop and own impactful initiatives to secure a stable, modern IT environment that supports NKT’s growth and the green transition.
• Inspire and guide a multi‑site team while promoting collaboration across countries.

Skills

Leadership

ITIL

Broad technical

Budget management

Bilingual: Swedish & English

Job description

NKT is seeking an IT Support Manager to lead an onsite team across Sweden and Denmark, driving stability and efficiency in a growing, globally-focused business. The role anchors ITIL practices, knowledge management and continuous improvement to support NKT’s green transition.

The candidate will partner with senior management, translate business needs into scalable support solutions, and build cross-country collaboration to deliver best-in-class IT services and a modern IT environment.