Onsite IT Service Desk Engineer - Swedish & Danish

LTM; Göteborgs kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

LTM — a Larsen & Toubro company — is seeking a customer-focused Onsite IT Service Desk Engineer to provide end-user IT support, incident resolution, and technical assistance for workplace technologies. Fluency in Swedish and Danish is essential to effectively support local users.

The role requires strong troubleshooting and communication skills, experience in deskside support, and knowledge of Windows 10/11, Microsoft 365, and Active Directory.

Qualifications

• Bilingual Swedish and Danish proficiency is required.
• Excellent communication and customer service abilities.
• Experience in IT Service Desk or deskside support environments.
• Strong knowledge of Windows 10/11, Microsoft 365 and Active Directory.
• Experience supporting laptops, desktops, printers, mobile devices, and collaboration tools.
• Hands-on IT hardware and software troubleshooting experience.
• Ability to work in a multinational environment and manage incidents.

Responsibilities

• Provide onsite and remote technical support to end users.
• Diagnose and resolve hardware, software and network issues.
• Handle incidents and service requests per SLAs.
• Support Microsoft 365, Teams, Outlook, OneDrive and collaboration platforms.
• Perform user account administration, password resets and access management.
• Set up, deploy and maintain laptops, desktops, mobile devices and peripherals.
• Coordinate with resolver groups and third-party vendors.
• Maintain ticket documentation and knowledge articles.
• Support meeting room technologies and video conferencing systems.

Skills

Swedish fluency (spoken & written)

Danish fluency (spoken & written)

Communication skills

IT Service Desk experience

Windows 10/11 knowledge

Microsoft 365 knowledge

Active Directory knowledge

Education

Bachelor's degree or equivalent in IT

Tools

Intune

Azure AD

SCCM

Job description

LTM — a Larsen & Toubro company — is seeking a customer-focused Onsite IT Service Desk Engineer to provide end-user IT support, incident resolution, and technical assistance for workplace technologies. Fluency in Swedish and Danish is essential to effectively support local users.

The role requires strong troubleshooting and communication skills, experience in deskside support, and knowledge of Windows 10/11, Microsoft 365, and Active Directory.