Senior Engineer - Cloud & Infra Management

LTM; Göteborgs kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

LTM — a Larsen & Toubro company — is seeking a customer-focused Onsite IT Service Desk Engineer to provide end-user IT support, incident resolution, and technical assistance for workplace technologies. Fluency in Swedish and Danish is essential to effectively support local users.

The role requires strong troubleshooting and communication skills, experience in deskside support, and knowledge of Windows 10/11, Microsoft 365, and Active Directory.

Qualifications

• Bilingual Swedish and Danish proficiency is required.
• Excellent communication and customer service abilities.
• Experience in IT Service Desk or deskside support environments.
• Strong knowledge of Windows 10/11, Microsoft 365 and Active Directory.
• Experience supporting laptops, desktops, printers, mobile devices, and collaboration tools.
• Hands-on IT hardware and software troubleshooting experience.
• Ability to work in a multinational environment and manage incidents.

Responsibilities

• Provide onsite and remote technical support to end users.
• Diagnose and resolve hardware, software and network issues.
• Handle incidents and service requests per SLAs.
• Support Microsoft 365, Teams, Outlook, OneDrive and collaboration platforms.
• Perform user account administration, password resets and access management.
• Set up, deploy and maintain laptops, desktops, mobile devices and peripherals.
• Coordinate with resolver groups and third-party vendors.
• Maintain ticket documentation and knowledge articles.
• Support meeting room technologies and video conferencing systems.

Skills

Swedish fluency (spoken & written)

Danish fluency (spoken & written)

Communication skills

IT Service Desk experience

Windows 10/11 knowledge

Microsoft 365 knowledge

Active Directory knowledge

Education

Bachelor's degree or equivalent in IT

Tools

Intune

Azure AD

SCCM

Job description

Role description

LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

Overview

LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

Role description

LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

Website

Job Description - Onsite IT Service Desk Engineer Swedish / Danish Speaking

Role Summary

We are seeking a customerfocused Onsite IT Service Desk Engineer to provide enduser IT support incident resolution and technical assistance for workplace technologies The ideal candidate will possess strong troubleshooting skills excellent customer service capabilities and fluency in Swedish and Danish to effectively support local users

Mandatory Skills

• Fluent in Swedish spoken and written


• Fluent in Danish spoken and written


• Excellent communication and customer service skills


• Experience in IT Service Desk Deskside Support environments


• Strong knowledge of Windows 1011 Microsoft 365 and Active Directory


• Experience supporting laptops desktops printers mobile devices and collaboration tools

Key Responsibilities

• Provide onsite and remote technical support to end users


• Diagnose and resolve hardware software and networkrelated issues


• Handle incidents and service requests in accordance with agreed SLAs


• Support Microsoft 365 Teams Outlook OneDrive and collaboration platforms


• Perform user account administration password resets and access management


• Setup deploy and maintain laptops desktops mobile devices and peripherals


• Coordinate with resolver groups and thirdparty vendors for issue resolution


• Maintain accurate ticket documentation and knowledge articles


• Support meeting room technologies and video conferencing systems


• Participate in asset management device lifecycle management and workplace projects

Preferred Skills

• ITIL Foundation certification

Experience With ServiceNow Or Other ITSM Tools

• Knowledge of Intune Azure AD Endpoint Management and SCCM


• Experience supporting multinational environments

Qualifications

• Bachelors degree or equivalent experience in Information Technology


• 25 years of experience in IT Service Desk Deskside Support or EndUser Computing support roles

Success Factors

• Strong customer orientation and problemsolving mindset


• Ability to work independently in an onsite support environment


• Excellent communication skills in Swedish Danish and English


• Ability to manage multiple priorities while maintaining service quality

Language Requirement Mandatory Swedish Danish proficiency is essential Candidates without demonstrated fluency in both languages will not be considered