Norwegian Speaking - Customer Service for iGaming in Malta - Relocation Incl.

Next Job Abroad; Sweden; On-site; SEK 263,000 - 322,000; Full time

Benefits offered by this job

Relocation package

Career growth in iGaming

Fully paid training

Health care benefits

Great place to work certification

Job summary

Next Job Abroad is seeking a Norwegian-speaking Customer Service Representative to join its international iGaming team in Malta. You will assist players, resolve inquiries, and ensure a smooth gaming experience while benefiting from a structured relocation package.

The role emphasizes excellent communication, problem-solving, and the ability to adapt to a fast-paced environment. A willingness to relocate to Malta and join a vibrant, diverse workplace is necessary.

Qualifications

• Fluency in Norwegian and English required.
• Experience in customer service, especially iGaming, preferred.
• Excellent communication skills, both written and spoken.
• Ability to work under pressure and manage multiple tasks.
• Problem-solving focus and strong customer satisfaction orientation.
• Familiarity with common customer support tools is beneficial.
• Willingness to relocate to Malta.

Responsibilities

• Provide exceptional customer service to Norwegian-speaking clients via live chat, email, and phone.
• Address inquiries about gaming accounts, promotions, and technical issues.
• Resolve issues efficiently to maintain high customer satisfaction.
• Keep accurate records of customer interactions and feedback.
• Collaborate with team members to improve player experience.
• Stay updated with product knowledge and industry trends.

Skills

Norwegian language

English proficiency

Job description

Next Job Abroad is delighted to offer an exciting position for a Norwegian Speaking Customer Service Representative in the booming iGaming sector located in Malta. If you're enthusiastic about helping others and want to thrive in a vibrant, international environment, this opportunity is perfect for you! In this role, you will assist Norwegian-speaking players with their queries, ensuring they have a fantastic and seamless gaming experience. Our comprehensive relocation package makes it easy for you to start this new adventure in Malta!

Responsibilities

• Provide exceptional customer service to Norwegian-speaking clients through live chat, email, and phone
• Address inquiries related to gaming accounts, promotions, and any technical difficulties
• Resolve customer issues efficiently, ensuring high levels of satisfaction
• Keep accurate records of customer interactions and feedback
• Work collaboratively with team members to enhance the player experience
• Keep up to date with product knowledge and industry trends

Requirements

• Fluency in Norwegian and proficiency in English; knowledge of additional languages is a plus
• Previous experience in customer service, especially within the iGaming or online gaming sectors, is preferred
• Outstanding communication skills, both oral and written
• Ability to work under pressure and manage multiple tasks effectively
• Strong problem-solving skills with a focus on customer satisfaction
• Familiarity with customer support tools and basic technical troubleshooting is beneficial
• Willingness to relocate to Malta and embrace a new lifestyle

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!