Danish Speaking - Customer Service iGaming in Malta - Relocation Included

Next Job Abroad; Sweden; Hybrid; SEK 249,000 - 336,000; Full time

Benefits offered by this job

Hybrid work setup

Relocation package

Healthcare benefits

Fully paid training

Career growth opportunities

Competitive bonuses

Job summary

Next Job Abroad, located in Malta, is seeking a Danish-speaking Customer Service Representative for the growing iGaming sector. You will handle Danish customers by live chat, email, and phone, resolving inquiries and ensuring a premium gaming experience.

Relocation assistance is provided, with a hybrid work setup and fully paid training by certified instructors. Includes healthcare benefits, competitive bonuses, and a Mediterranean lifestyle in Malta.

Qualifications

• Fluency in Danish and English.
• Experience in customer service, preferably in iGaming.
• Strong communication and interpersonal skills.
• Willingness to relocate to Malta.

Responsibilities

• Deliver high-quality customer support to Danish-speaking clients via live chat, email, and telephone.
• Assist with inquiries related to gaming accounts, promotions, and technical support.
• Efficiently resolve issues while maintaining a focus on customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our systems.
• Collaborate with internal teams to ensure an optimal gaming experience for customers.
• Stay informed regarding company products and industry trends to provide relevant and informed assistance.

Skills

Danish language

English proficiency

CRM software familiarity

Strong communication

Customer service experience

Multitasking ability

iGaming knowledge

Job description

Next Job Abroad is pleased to offer a prominent opportunity for a Danish Speaking Customer Service Representative within the esteemed iGaming industry, located in the beautiful country of Malta. This position is ideal for individuals who are dedicated to delivering exceptional customer service and wish to be a part of a dynamic and growing sector. The successful candidate will engage with Danish-speaking customers, addressing their inquiries, resolving issues, and facilitating a superior gaming experience. As part of our commitment to supporting your transition, we provide comprehensive relocation assistance.

Key Responsibilities

• Deliver high-quality customer support to Danish-speaking clients via live chat, email, and telephone
• Assist with inquiries related to gaming accounts, promotions, and technical support
• Efficiently resolve issues while maintaining an emphasis on customer satisfaction
• Maintain accurate records of customer interactions and transactions in our systems
• Collaborate with internal teams to ensure an optimal gaming experience for customers
• Stay informed regarding company products and industry trends to provide relevant and informed assistance

Requirements

• Fluency in Danish and proficiency in English; proficiency in additional languages is considered an asset
• Prior experience in customer service, preferably in the iGaming sector
• Outstanding communication and interpersonal skills
• Aptitude for managing multiple tasks effectively in a dynamic environment
• Strong analytical and problem-solving abilities with a customer-oriented approach
• Familiarity with customer relationship management (CRM) software and relevant tools is advantageous
• Willingness to relocate to Malta and adapt to a new cultural landscape

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!