Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Included

Next Job Abroad; Sweden; Hybrid; SEK 256,775 - 313,837; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Relocation package

Fully paid training

Job summary

Next Job Abroad is seeking a Finnish Speaking Customer Support Agent to join our team in the iGaming industry, based in beautiful Malta. This role involves delivering exceptional support to Finnish-speaking clients. You will assist customers via chat, email, and phone, ensuring a remarkable gaming experience.

If you are passionate about customer service and looking for career growth in an international environment, we encourage you to apply. A relocation package is provided to facilitate your move to Malta.

Qualifications

• Fluent in Finnish and English; additional languages are a plus.
• Preferred experience in customer service or similar roles.
• Strong communication and interpersonal skills, focused on customer satisfaction.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM systems advantageous.
• Willing to relocate to Malta and embrace a new culture.
• Interest in gaming and familiarity with the iGaming industry is an asset.

Responsibilities

• Deliver customer support via chat, email, and phone to Finnish clients.
• Resolve customer questions and concerns effectively.
• Guide customers through gaming products and services.
• Collaborate with team members to uphold service quality.
• Accurately record customer interactions in CRM.
• Collect customer feedback for service improvement.
• Participate in ongoing training to enhance skills.

Skills

Fluency in Finnish

Strong command of English

Excellent communication skills

Experience in customer service

Ability to multitask

Tools

CRM systems

Job description

Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language proficiency and customer service talents while enjoying the vibrant lifestyle of a Mediterranean island. As an essential part of our support team, you will engage with Finnish-speaking customers, ensuring they receive exceptional assistance and a remarkable gaming experience.

In this role, you will address inquiries, troubleshoot issues, and provide valuable information about our gaming services. If you are enthusiastic, communicative, and dedicated to delivering outstanding customer support, we would be thrilled to welcome you to our team. Plus, our relocation package makes the move to Malta smooth and enjoyable!

Responsibilities

• Deliver superior customer support via chat, email, and phone to Finnish-speaking clients
• Quickly and effectively resolve customer questions and concerns
• Guide customers through our gaming products and services to enhance their experience
• Collaborate with team members to maintain high service quality standards
• Record customer interactions accurately in our CRM system
• Collect and relay customer feedback to contribute to service enhancements
• Engage in ongoing training opportunities to improve product knowledge and service skills

Requirements

• Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus
• Experience in customer service or a similar role is preferred
• Excellent communication and interpersonal skills, with a focus on customer satisfaction
• Able to multitask and excel in a fast-paced environment
• Familiarity with CRM systems and customer support tools is advantageous
• Willingness to relocate to Malta and embrace a new cultural experience
• A genuine interest in gaming and familiarity with the iGaming industry is a significant asset

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!