Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad; Sweden; Hybrid; SEK 256,775 - 313,837; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

Next Job Abroad is seeking a Finnish Speaking Customer Support Agent to join their team in the iGaming sector in Malta. This exciting role involves providing top-notch customer support to Finnish-speaking clients, ensuring they have an outstanding gaming experience. Responsibilities include resolving customer inquiries and guiding clients through gaming offerings.

Ideal candidates will have fluency in Finnish, prior customer service experience, and excellent communication skills. The role offers competitive performance bonuses, health care benefits, and a chance to experience life on the beautiful island of Malta. Relocation assistance is available!

Qualifications

• Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus.
• Prior experience in customer service or a similar role is preferred.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Responsibilities

• Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone.
• Timely and effectively resolve customer inquiries and concerns.
• Guide customers through our gaming offerings and services.

Skills

Fluency in Finnish

Strong command of English

Excellent communication skills

Customer service experience

Familiarity with CRM software

Job description

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience. Your responsibilities will involve addressing customer queries, resolving issues, and providing valuable information regarding our games and services. If you are enthusiastic, communicative, and dedicated to helping others, this role is perfect for you. With our relocation assistance, moving to Malta will be a breeze!

Responsibilities

• Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone
• Timely and effectively resolve customer inquiries and concerns
• Guide customers through our gaming offerings and services to enhance their enjoyment
• Work collaboratively with fellow team members to maintain high-quality service
• Document customer interactions in our CRM system accurately
• Collect feedback from customers and use it to suggest service improvements
• Participate in training sessions to continually develop your product knowledge and customer service skills

Requirements

• Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus
• Prior experience in customer service or a similar role is preferred
• Excellent communication and interpersonal skills, with a focus on customer satisfaction
• Able to multitask and excel in a fast-paced work environment
• Familiarity with CRM software and customer support systems is advantageous
• Willingness to relocate to Malta and embrace a new culture
• A keen interest in gaming and understanding of the iGaming industry is a significant asset

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26,000 excluding bonuses
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it\'s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!