Field Service Site Supervisor – Data Centre

Johnson Controls, Inc.; Norrköpings kommun; On-site; SEK 650,000 - 900,000; Full time

Benefits offered by this job

Flexible working hours

Career development programs

Parental/maternity benefits

Job summary

Johnson Controls, Inc. seeks an experienced Field Service Site Supervisor to lead service and maintenance across mission-critical data center environments.

Based in Eskilstuna, Sweden, you will supervise technicians and subcontractors, manage HVAC controls and BMS maintenance, and act as the on-site customer contact to ensure reliability and safety. You will travel between Västerås, Eskilstuna and Norrköping, coordinate multiple sites, respond to critical incidents, and drive high-quality

Qualifications

• Minimum 4 years' experience in HVAC controls, BMS, building automation, or field service environments.
• Proven fault finding, maintenance, and troubleshooting on live operational sites.
• Experience leading technicians and coordinating multiple service activities.
• Strong communication, organisational, and customer relationship skills.
• Driving licence.
• Experience within data centres or other mission-critical environments.
• Knowledge of BMS, HVAC controls, and cooling infrastructure.
• Experience with incident response, root cause analysis, and system optimisation.

Responsibilities

• Lead maintenance, troubleshooting, repairs, and upgrades of HVAC controls and BMS systems.
• Coordinate field technicians and service partners across multiple sites.
• Manage critical alarms and incident response activities.
• Ensure delivery of planned and reactive maintenance programmes.
• Monitor system performance and identify optimisation opportunities.
• Maintain compliance with data centre procedures, SLAs, and safety standards.
• Build strong relationships with customers and site stakeholders.

Skills

HVAC controls

BMS

Building automation

Field service

Incident response

Team leadership

Customer relations

Driving licence

Job description

We are seeking an experienced Field Service Site Supervisor to lead service and maintenance activities across mission-critical data center environments.

In this hands‑on role, you will supervise technicians and subcontractors, manage HVAC controls and BMS maintenance activities, respond to critical incidents, and act as the key customer contact on site. Your focus will be ensuring system reliability, uptime, safety, and exceptional service delivery.

This position will be based in Eskilstuna, Sweden, with responsibility for supporting customer sites across Västerås, Eskilstuna, and Norrköping. Travel between these locations will be required as part of the role.

Key Responsibilities

• Lead maintenance, troubleshooting, repairs, and upgrades of HVAC controls and BMS systems.
• Coordinate field technicians and service partners across multiple sites.
• Manage critical alarms and incident response activities.
• Ensure delivery of planned and reactive maintenance programmes.
• Monitor system performance and identify optimisation opportunities.
• Maintain compliance with data centre procedures, SLAs, and safety standards.
• Build strong relationships with customers and site stakeholders.

Qualifications

• Minimum 4 years' experience in HVAC controls, BMS, building automation, or field service environments.
• Proven experience in fault finding, maintenance, and troubleshooting on live operational sites.
• Experience leading technicians and coordinating multiple service activities.
• Strong communication, organisational, and customer relationship skills.
• Driving licence.
• Experience within data centres or other mission‑critical environments.
• Knowledge of BMS, HVAC controls, and cooling infrastructure.
• Experience with incident response, root cause analysis, and system optimisation.

You’ll be

• A strong leader who motivates teams and drives high‑quality service delivery.
• Customer‑focused, proactive, and solutions‑oriented.
• Calm and confident in fast‑paced, high‑pressure environments.
• Well‑organised, adaptable, and committed to safety and quality.
• A collaborative team player with a strong work ethic and sense of ownership.

What we offer

• Employment in a growth company with a history spanning more than 130 years.
• Be part of the green energy‑efficient refrigeration and heat‑pump industry.
• Well‑established employee associations.
• Flexible working hours.
• Access to education and various career paths, including 5,000 e‑learning programs.
• Strong maternity/paternity benefits, including support for the child's first sick day and a global network for parents with young children.