Nordic Tech Support Expert - VIP Accounts & Mentorship

Schneider Electric; Bergshamra; On-site; SEK 50,000 - 70,000; Full time

Benefits offered by this job

Access to continuous learning and mentorship

Flexible work arrangements

Comprehensive wellness programs

Diverse and inclusive environment

Job summary

Schneider Electric is looking for a Technical Support Expert in Bergshamra, Sweden. In this role, you will deliver outstanding technical support, manage strategic VIP customers, and mentor colleagues. You will also document technical cases and ensure high customer satisfaction through effective solutions.

Candidates should possess strong technical expertise and experience with EcoStruxure Building Operation. The working environment promotes professional growth, innovation, and work-life balance.

Qualifications

• High knowledge and experience in EcoStruxure Building Operation (EBO).
• Ability to identify, analyze, and solve technical problems by applying technical knowledge.
• Experience with Schneider Electric products and integration solutions.

Responsibilities

• Handle and respond to technical inquiries and cases.
• Take ownership of strategic VIP customers.
• Document cases and solutions to build a knowledge base.
• Collaborate with colleagues to ensure efficient case resolution.

Skills

Technical expertise

Problem-solving skills

Collaborative mindset

Ability to structure tasks

Tools

EcoStruxure Building Operation (EBO)

Job description

Schneider Electric is looking for a Technical Support Expert in Bergshamra, Sweden. In this role, you will deliver outstanding technical support, manage strategic VIP customers, and mentor colleagues. You will also document technical cases and ensure high customer satisfaction through effective solutions.

Candidates should possess strong technical expertise and experience with EcoStruxure Building Operation. The working environment promotes professional growth, innovation, and work-life balance.