Nordic Tech Support Expert - VIP Accounts & Mentorship

Schneider Electric Finland Oy; Sweden; On-site; SEK 400,000 - 600,000; Full time

Benefits offered by this job

Continuous learning opportunities

Flexible work arrangements

Comprehensive wellness programs

Job summary

Schneider Electric Finland Oy is seeking a Technical Support Expert in Sweden to deliver outstanding support in Building Management Systems. In this role, you will manage complex inquiries, assist VIP customers, and ensure high-quality service while collaborating with various internal teams.

The ideal candidate has significant experience in EcoStruxure Building Operation and demonstrates strong problem-solving and communication skills. Join a forward-thinking organization that values professional growth and offers a supportive work environment.

Qualifications

• High knowledge and experience in EcoStruxure Building Operation.
• Ability to identify, analyze, and solve technical problems.
• Experience with products and integration solutions.

Responsibilities

• Handle and respond to technical inquiries and cases.
• Take ownership of strategic VIP customers.
• Document cases and solutions in a knowledge base.
• Collaborate with teams to resolve cases efficiently.

Skills

Technical expertise

Ability to collaborate with internal departments

Problem-solving skills

Strong communication

Tools

EcoStruxure Building Operation (EBO)

Job description

Schneider Electric Finland Oy is seeking a Technical Support Expert in Sweden to deliver outstanding support in Building Management Systems. In this role, you will manage complex inquiries, assist VIP customers, and ensure high-quality service while collaborating with various internal teams.

The ideal candidate has significant experience in EcoStruxure Building Operation and demonstrates strong problem-solving and communication skills. Join a forward-thinking organization that values professional growth and offers a supportive work environment.