Nordic Technical Support Expert

Schneider Electric Finland Oy; Sweden; On-site; SEK 400,000 - 600,000; Full time

Benefits offered by this job

Continuous learning opportunities

Flexible work arrangements

Comprehensive wellness programs

Job summary

Schneider Electric Finland Oy is seeking a Technical Support Expert in Sweden to deliver outstanding support in Building Management Systems. In this role, you will manage complex inquiries, assist VIP customers, and ensure high-quality service while collaborating with various internal teams.

The ideal candidate has significant experience in EcoStruxure Building Operation and demonstrates strong problem-solving and communication skills. Join a forward-thinking organization that values professional growth and offers a supportive work environment.

Qualifications

• High knowledge and experience in EcoStruxure Building Operation.
• Ability to identify, analyze, and solve technical problems.
• Experience with products and integration solutions.

Responsibilities

• Handle and respond to technical inquiries and cases.
• Take ownership of strategic VIP customers.
• Document cases and solutions in a knowledge base.
• Collaborate with teams to resolve cases efficiently.

Skills

Technical expertise

Ability to collaborate with internal departments

Problem-solving skills

Strong communication

Tools

EcoStruxure Building Operation (EBO)

Job description

As a Technical Support Expert within Building Management Systems, you will be delivering outstanding technical support and solving complex issues for our technicians and EcoXpert partners.

You will also play a key role as a mentor within Technical Support, supporting colleagues through knowledge sharing and guidance to strengthen overall team capability.

In this role, you will take ownership of our largest and most strategic VIP customers, ensuring high-quality support and strong customer satisfaction. You will also drive and manage technical cases towards Global Support, Quality and R&D, operating in a Nordic environment where communication is conducted in English.

Additionally, you will create valuable resources such as FAQ articles to support continuous improvement and efficiency within Technical Support.

Key Responsibilities

• Handle and respond to technical inquiries, cases.
• Take ownership of our largest and most strategic VIP customers.
• Identify, analyze, and resolve technical problems by applying your technical knowledge and using available resources and tools.
• Document cases and solutions to build a knowledge base and facilitate future support for both technician partners and customers.
• Manage and escape cases that require further technical expertise or collaboration with other internal departments.
• Collaborate with colleagues and teams to ensure cases are resolved efficiently and within a reasonable timeframe.
• Understand customer needs and create high customer satisfaction by contributing to low response times, quick problem resolution, and effective communication.

Language Requirements

• English and a Nordic Language.

Experience

• High knowledge and experience in EcoStruxure Building Operation (EBO).
• Ability to identify, analyze, and solve technical problems by applying technical knowledge.
• Experience with our products and integration solutions.

Skills

• Technical expertise and ability to collaborate with other internal departments.
• Strong ability to work with colleagues and teams to ensure cases are resolved efficiently and within a reasonable timeframe.
• Ability to structure your day and tasks to solve them in the most effective way.

What we offer

• Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.
• Innovative Environment: Be part of a dynamic, forward‑thinking organization that encourages creativity, innovation, and entrepreneurial spirit.
• Work‑Life Balance: We value your well‑being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work‑life balance.
• Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.
• Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering collaboration and belonging.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.