Nordic Technical Support Expert

Schneider Electric; Bergshamra; On-site; SEK 50,000 - 70,000; Full time

Benefits offered by this job

Access to continuous learning and mentorship

Flexible work arrangements

Comprehensive wellness programs

Diverse and inclusive environment

Job summary

Schneider Electric is looking for a Technical Support Expert in Bergshamra, Sweden. In this role, you will deliver outstanding technical support, manage strategic VIP customers, and mentor colleagues. You will also document technical cases and ensure high customer satisfaction through effective solutions.

Candidates should possess strong technical expertise and experience with EcoStruxure Building Operation. The working environment promotes professional growth, innovation, and work-life balance.

Qualifications

• High knowledge and experience in EcoStruxure Building Operation (EBO).
• Ability to identify, analyze, and solve technical problems by applying technical knowledge.
• Experience with Schneider Electric products and integration solutions.

Responsibilities

• Handle and respond to technical inquiries and cases.
• Take ownership of strategic VIP customers.
• Document cases and solutions to build a knowledge base.
• Collaborate with colleagues to ensure efficient case resolution.

Skills

Technical expertise

Problem-solving skills

Collaborative mindset

Ability to structure tasks

Tools

EcoStruxure Building Operation (EBO)

Job description

As a Technical Support Expert within Building Management Systems, you will be delivering outstanding technical support and solving complex issues for our technicians and EcoXpert partners. You will also play a key role as a mentor within Technical Support, supporting colleagues through knowledge sharing and guidance to strengthen overall team capability.

In this role, you will take ownership of our largest and most strategic VIP customers, ensuring high-quality support and strong customer satisfaction. You will also drive and manage technical cases towards Global Support, Quality and R&D, operating in a Nordic environment where communication is conducted in English.

Additionally, you will create valuable resources such as FAQ articles to support continuous improvement and efficiency within Technical Support.

Key Responsibilities

• Handle and respond to technical inquiries and cases.
• Take ownership of our largest and most strategic VIP customers.
• Identify, analyze, and resolve technical problems by applying technical knowledge and available resources and tools.
• Document cases and solutions to build a knowledge base for technicians and customers.
• Manage and escalate cases that require further technical expertise or collaboration with other internal departments.
• Collaborate with colleagues and teams to ensure cases are resolved efficiently within a reasonable timeframe.
• Understand customer needs and create high customer satisfaction by contributing to low response times, quick problem resolution, and effective communication.

Language Requirements

• English and a Nordic language.

Experience

• High knowledge and experience in EcoStruxure Building Operation (EBO).
• Ability to identify, analyze, and solve technical problems by applying technical knowledge.
• Experience with our products and integration solutions.

Skills

• Technical expertise and ability to collaborate with other internal departments.
• Strong ability to work with colleagues and teams to ensure cases are resolved efficiently within a reasonable timeframe.
• Ability to structure your day and tasks to solve them in the most effective way.

Benefits

• Professional Growth: Access to continuous learning, mentorship, and career development resources.
• Innovative Environment: Work in a dynamic, forward‑thinking organization focused on digital transformation and sustainability.
• Work‑Life Balance: Flexible work arrangements, comprehensive wellness programs, and support to maintain a healthy balance.
• Global Impact: Contribute to projects addressing global energy and sustainability challenges.
• Inclusive Community: A diverse and inclusive environment where your perspective is valued.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.