Nordic TAM: AI-Powered Data Security

Cohesity; Göteborgs kommun; On-site; SEK 700,000 - 1,100,000; Full time

Job summary

Cohesity is seeking a Technical Account Manager for the Nordic region to help customers maximize value from Cohesity products. The role emphasizes deep customer understanding, proactive guidance, and cross-functional collaboration across Solution Architects, Product Managers, and Support.

Fluency in English is required, with Danish or Swedish preferred. Limited travel up to 25% will be expected, and in-office presence is encouraged at Cohesity offices in the Nordic area.

Qualifications

• 8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing.
• Experience managing complex technical escalations and guiding them to resolution.
• Proven ability to onboard and train customers to maximize product value.

Responsibilities

• Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption.
• Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization.
• Identifies upsell opportunities by staying informed about developments in the customer’s environment.
• Offers technical guidance on appropriate release strategies and deployment models.
• Onboards new customers and serves as an educator for client representatives.
• Builds relationships between customers and Cohesity support teams to ensure smooth collaboration.
• Independently resolves complex customer issues and engages cross-functional teams when needed.
• Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios.
• Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered.
• Develops and manages Get Well Plans to resolve escalations and drive account health.
• Maintains customer success tools—touchpoints, health scores, QBRs, follow-up actions.

Skills

Customer success

Technical knowledge

Data management

Data governance

Collaboration

Problem solving

Travel readiness

Job description

Cohesity is seeking a Technical Account Manager for the Nordic region to help customers maximize value from Cohesity products. The role emphasizes deep customer understanding, proactive guidance, and cross-functional collaboration across Solution Architects, Product Managers, and Support.

Fluency in English is required, with Danish or Swedish preferred. Limited travel up to 25% will be expected, and in-office presence is encouraged at Cohesity offices in the Nordic area.