Nordic Customer Ops Coordinator & Transformation Lead

GlobalConnect; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

GlobalConnect seeks an Assistant Operations Supervisor to strengthen operational follow-up and turn priorities into action from its Customer Operations leadership team. You will work to connect daily operations with continuous improvement and transformation across the Nordics, reporting to the Head of Operations Management.

Based in Stockholm or Fornebu, you will coordinate priorities, deliverables, and transformations, while collaborating with leaders, specialists, and customers across

Qualifications

• Structured thinker who balances immediate operational needs with long-term priorities.
• Experience in telecom/IT/operations or complex delivery environments.
• Ability to prepare management presentations and decision-support materials.

Responsibilities

• Coordinate and follow up operational priorities, actions, decisions, and deliverables across Customer Operations.
• Drive structured follow-up of transformation initiatives and priority deliverables.
• Monitor KPIs, trends, and risk areas and coordinate follow-up actions.
• Prepare management presentations, status updates and reporting for management.
• Support strategic customer follow-up, critical cases, and escalations.
• Coordinate across Customer Support, Service Desk, and other functions to support progress.

Skills

Coordination

Cross-functional

KPI follow-up

English & Swedish communication

Education

Higher education in management/administration/technology/finance

Tools

PowerPoint

Excel

Job description

GlobalConnect seeks an Assistant Operations Supervisor to strengthen operational follow-up and turn priorities into action from its Customer Operations leadership team. You will work to connect daily operations with continuous improvement and transformation across the Nordics, reporting to the Head of Operations Management.

Based in Stockholm or Fornebu, you will coordinate priorities, deliverables, and transformations, while collaborating with leaders, specialists, and customers across