Night-Shift Customer Support Specialist – Remote/Hybrid

GSM - Green SM; Stockholms kommun; Remote; SEK 320,000 - 520,000; Full time

Benefits offered by this job

Work-Life Balance

4/5 days on, 4/5 days off rotation

Remote/Stockholm/Hybrid flexibility

Great team environment

Growth opportunities

Job summary

Green SM in Stockholm is seeking a Night Shift Customer Service Specialist to support both end-users and taxi drivers during night hours. You will handle inquiries across multiple channels, troubleshoot in real time, and work with a dedicated night team to maintain high service quality.

The role offers night shifts 23:00–07:00, with a flexible setup allowing remote, Stockholm office, or hybrid. Aiming for work-life balance with a 70% workload while 100% full-time pay, join a growing global green

Qualifications

• 2+ years of experience in customer service or related fields.
• Night shifts experience is a plus.
• Experience in taxi, transportation, mobility, or service industries is a plus.
• Fluent in Swedish and English.

Responsibilities

• Handle night-time customer and driver inquiries, complaints, and support requests across multiple channels.
• Collaborate with the night team to resolve real-time issues related to taxi services, drivers, and night operations.
• Monitor and ensure high customer satisfaction and service quality during night hours.
• Maintain accurate case documentation and log incidents for smooth handovers to daytime operations.

Skills

Customer service

Night shifts

Communication

Problem solving

Job description

Green SM in Stockholm is seeking a Night Shift Customer Service Specialist to support both end-users and taxi drivers during night hours. You will handle inquiries across multiple channels, troubleshoot in real time, and work with a dedicated night team to maintain high service quality.

The role offers night shifts 23:00–07:00, with a flexible setup allowing remote, Stockholm office, or hybrid. Aiming for work-life balance with a 70% workload while 100% full-time pay, join a growing global green