Customer Service Specialist – Night Shift

GSM - Green SM; Stockholms kommun; Remote; SEK 320,000 - 520,000; Full time

Benefits offered by this job

Work-Life Balance

4/5 days on, 4/5 days off rotation

Remote/Stockholm/Hybrid flexibility

Great team environment

Growth opportunities

Job summary

Green SM in Stockholm is seeking a Night Shift Customer Service Specialist to support both end-users and taxi drivers during night hours. You will handle inquiries across multiple channels, troubleshoot in real time, and work with a dedicated night team to maintain high service quality.

The role offers night shifts 23:00–07:00, with a flexible setup allowing remote, Stockholm office, or hybrid. Aiming for work-life balance with a 70% workload while 100% full-time pay, join a growing global green

Qualifications

• 2+ years of experience in customer service or related fields.
• Night shifts experience is a plus.
• Experience in taxi, transportation, mobility, or service industries is a plus.
• Fluent in Swedish and English.

Responsibilities

• Handle night-time customer and driver inquiries, complaints, and support requests across multiple channels.
• Collaborate with the night team to resolve real-time issues related to taxi services, drivers, and night operations.
• Monitor and ensure high customer satisfaction and service quality during night hours.
• Maintain accurate case documentation and log incidents for smooth handovers to daytime operations.

Skills

Customer service

Night shifts

Communication

Problem solving

Job description

Location: Stockholm, Sweden (Hybrid / Fully Remote Option available)

Green SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a commitment to transforming urban transportation, we have successfully expanded into the Global Market and are now preparing to launch operations in the EU Market. Join us in driving the future of sustainable mobility.

Website: Green SM - Electric Mobility Service, 5-Star Quality | Green SM

Position Overview

As a Night Shift Customer Service Specialist, you will play a crucial role in keeping our nighttime operations running smoothly. Working alongside a dedicated night team, you will handle inquiries from both our end-users (Customer Support) and our taxi drivers (Driver Support).

The role involves guiding passengers and drivers through technical problems, offering critical assistance, and troubleshooting issues efficiently in real-time. Together with your night-shift colleagues, you will ensure high service quality and support throughout the night.

This position features night-time working hours, Monday to Sunday between 23:00 and 07:00. To support a healthy work-life balance for our night staff, this role offers a ca.70% workload with 100% full-time compensation.

We offer a flexible setup where you can choose to work fully from home, from our Stockholm office or choose a hybrid setup depending on what’s suitable for you.

Key Responsibilities

• Handle night-time customer and driver inquiries, complaints, and support requests across multiple channels
• Collaborate with your night team to resolve real-time issues related to taxi services, drivers, and night operations
• Monitor and ensure high customer satisfaction and service quality during night hours
• Maintain accurate case documentation and log incidents to ensure smooth handovers for the daytime operations and fleet teams
• Ensure compliance with customer service standards, safety protocols, and company policies

Requirements

• 2+ years of experience in customer service, support operations, or related fields
• Previous experience working night shifts is a plus
• Experience in taxi, transportation, mobility, or service industries is a plus
• Strong team player with excellent communication and problem-solving skills
• Customer-oriented mindset with the ability to handle challenging or stressful situations calmly and professionally
• Able to work night shifts, including both weekdays and weekends
• Fluent in Swedish and English

What We Offer

• Work-Life Balance: ~70% actual working hours with 100% full-time salary
• Scheduling: We offer a schedule with a 4/5 days on, 4/5 days off rotation set up (max. 8h per shift/day including breaks)
• Flexibility: Freedom to work 100% remotely, from our Stockholm office or hybrid
• Great Team Environment: You will never work alone; you will be part of a supportive and collaborative night team
• Growth: Opportunity to be part of an exciting global green expansion from day one

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.