Multichannel Customer Support Agent — Evenings & Weekends

Axel-Arigato; Göteborgs kommun; On-site; SEK 55,000 - 70,000; Part time

Job summary

Axel Arigato in Gothenburg is seeking Customer Support Agents for flexible on-call contracts (~8 hours/week), including evenings and weekends. You’ll be the voice of Axel Arigato across chat, email and social, handling orders and answering questions customers care about.

We want proactive communicators who write well in Swedish and English, stay calm under pressure, and can collaborate across teams. This is an ideal flexible role for students, freelancers, or anyone balancing other commitments.

Qualifications

• Flexible schedule with availability for evenings and weekends.
• Strong writing in Swedish and English.
• Confident representing a brand.
• Calm under pressure; able to solve problems.

Responsibilities

• Handle customer requests in Zendesk and across social channels.
• Maintain a calm, warm, and professional tone with every customer.
• Stay current on products and services so answers are accurate.
• Monitor order flows and intervene early if a delivery issue arises.
• Guide customers to self-service options when faster.
• Gather required information, escalate to the right team, and follow up.
• Log contact reasons and feedback, share patterns with teams.
• Track daily KPIs and perform routine admin to keep the queue moving.

Skills

Flexible schedule

Written Swedish

Written English

Problem solving

Customer service mindset

Interdepartmental collaboration

Tools

Zendesk

Job description

Axel Arigato in Gothenburg is seeking Customer Support Agents for flexible on-call contracts (~8 hours/week), including evenings and weekends. You’ll be the voice of Axel Arigato across chat, email and social, handling orders and answering questions customers care about.

We want proactive communicators who write well in Swedish and English, stay calm under pressure, and can collaborate across teams. This is an ideal flexible role for students, freelancers, or anyone balancing other commitments.