Customer Support Agent

Axel Arigato Sweden; Göteborgs kommun; On-site; SEK 207,000 - 317,000; Part time

Job summary

Axel Arigato is seeking Customer Support Agents for our Gothenburg office on flexible on-call contracts (~8 hours per week), including evenings and weekends. You’ll represent the brand across chat, email, and social, resolving orders and answering questions to improve the end-to-end customer journey.

You’ll need strong Swedish and English writing skills, a warm tone, and the ability to stay organized with changing schedules.

Qualifications

• Flexible on-call hours (approx. 8 hours per week) including evenings and weekends.
• Strong written Swedish and English.
• Confident representing a brand people care about.

Responsibilities

• Handle customer requests in Zendesk and across social channels (Instagram, Facebook, X) and email.
• Maintain a calm, warm, and professional tone with every customer.
• Stay current on our products to ensure accurate answers.
• Monitor order flows and step in early if delivery looks at risk.
• Guide customers to self-service options when faster.
• Gather necessary details from customers and escalate to the right team.
• Log contact reasons and customer feedback for patterns.
• Track daily KPIs and perform routine queue-management tasks.

Tools

Zendesk

Job description

We're looking for Customer Support Agents to join our team at our Gothenburg office on flexible on-call contracts of approximately 8 hours a week, including evenings and weekends. The estimated start date is October. You will be the voice of Axel Arigato across chat, email, and social, sorting out orders and answering the questions our customers care about. Our ambition is to optimize the end‑to‑end customer journey and to be seen as proactive rather than reactive in everything we do. Looking for something flexible alongside studies, freelance work, or another job? Come join us.

WHAT WE ARE LOOKING FOR

This role suits someone who has a flexible schedule and is looking for extra hours that fit around it. You write well, you think before you reply, and you problem-solve with a warm tone. Shifts run across days, evenings, and weekends, and they change with business needs, so you are organized and reliable about your own availability. If you are curious about how a fashion brand runs behind the scenes, you will see plenty of it here.

WHAT YOU WILL DO

Handle customer requests in Zendesk and across Instagram, Facebook, X, WhatsApp, email, and live chat.

Keep a calm, warm, and professional tone with every customer, on every channel.

Stay current on our products and services so the answers you give are accurate.

Monitor order flows and step in early when a delivery looks like it will go wrong.

Point customers toward our self-service options when they are the faster route.

Gather what you need from the customer, elevate to the right team, and follow up until it is closed.

Log reasons for contact and customer feedback, and share the patterns with the teams who can act on them.

Track your daily KPIs and handle the routine admin that keeps the queue moving.

ARE YOU THE ONE?

We seek people with most of the following:

Studying, freelancing, or building something of your own, and looking for extra hours alongside it.

Clear, quick, and accurate in written Swedish and English (additional languages are a plus).

Confident representing a brand people care about.

Calm under pressure, and able to solve a problem before passing it on.

Comfortable working with people across teams.

Curious about how things run, and happy to suggest better ways.

Available for around 8 hours a week, including evenings and weekends.

CONTRACT TYPE & START DATE

Contract type: Temporary (on-call). Around 8 hours a week depending on business needs, including evenings and weekends.

Location: Gothenburg office.

Estimated starting date: October.

A BIT ABOUT AXEL ARIGATO

Founded in Sweden in 2014 by Albin Johansson and Max Svärdh, Axel Arigato was born with a disruptive mindset – modernising and democratising the sneaker landscape through a blend of style, quality, community and a digital-first approach.

Grounded in Scandinavian minimalism and elevated with playful, intentional details, every piece is designed with care: crafted to move globally, worn with individuality.

What began online expanded into physical spaces built for energetic cultural exchange - stores and experiences where conversations, performances and unexpected activations dissolve the boundaries between brand and culture.

Today, Axel Arigato continues to evolve with purpose via a people-powered approach. It shows up where culture happens: on streets, at events and across cities.

Built on curiosity. Driven by connection

OUR VALUES: DROP

Diversity, Respect, Openness and Passion are our values that we live and breathe. They are the foundation for our current state and what we will always bring with us to the future.