Manager Global Service Engineering CIBP

Cytiva Sweden AB; Uppsala kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Cytiva is seeking a Manager, Global Service Readiness Engineering — CIBP to lead a team of service readiness engineers across the Cell & Gene Therapy, Biacore, Imager, and Palltronics portfolios. This onsite role operates from Uppsala, Sweden or Portsmouth, UK and reports to the Director of Global Service Engineering.

You will oversee daily operations, drive DFS scoring and spare parts strategies, and coordinate with R&D, Manufacturing, QA and Service Operations to maintain high-quality service

Qualifications

• Bachelor’s degree in Engineering, Life Sciences, Physics, or related field or equivalent experience.
• Several years in service engineering, field service, or product development in life sciences or medical devices.
• Experience leading or supervising technical teams including hiring and development.
• Experience in cross-functional NPD/product lifecycle teams and meeting tollgate deadlines.
• Familiarity with ISO 13485, GMP/GxP, Veeva QMS and design control processes.

Responsibilities

• Lead and develop a team of service readiness engineers, including hiring, onboarding, training and performance management.
• Oversee daily operations to ensure on-time delivery (OTD) of service deliverables across tollgates and LFMs.
• Drive service readiness in NPD projects, owning DFS scoring, Service Plans, EHS risk assessments, and spare parts strategies.
• Manage lifecycle activities: service documentation, field mods, change orders, calibration procedures, spare parts updates.
• Act as SME on service aspects for the assigned product portfolio and interface with central and regional teams.

Skills

Team leadership

Cross-functional teamwork

Quality systems knowledge

Education

Bachelor's degree in Engineering, Life Sciences, Physics, or related field

Tools

PDM/PLM (Magic/Windchill)

Danaher DBS tools

Job description

The Manager, Global Service Readiness Engineering — CIBP is responsible for leading a team of service readiness engineers that ensures service readiness across the Cell & Gene Therapy (Sepax, Sefia, Xuri), Biacore, Imager, and Palltronics product portfolios – some of Cytiva's highest-revenue and most strategically important product lines.

This position reports to the Director, Global Service Engineering & Equipment Intelligence and is part of the Global Service Readiness Engineering organization located in Uppsala, Sweden or Portsmouth, UK, and will be an onsite role.

Responsibilities

• Lead and develop a team of service readiness engineers – including hiring, onboarding, training, performance management, career development discussions, and establishing regular cadence of 1:1s and staff meetings.
• Oversee and prioritize daily operations of the CIBP engineering team to ensure on-time delivery (OTD) and high quality of all service deliverables across NPD tollgates and LCM activities (~180 LCM tasks/month organization-wide).
• Drive service readiness in NPD projects – owning DFS (Design for Serviceability) scoring, Service Support Plans, EHS Risk Assessments, and spare parts (FRU) strategies for assigned product platforms at all tollgate stages.
• Manage lifecycle activities including service documentation updates, field modifications, engineering change orders, calibration procedures, and spare parts updates in collaboration with Service Operations, R&D, and Manufacturing.
• Act as Subject Matter Expert (SME) on all service aspects relating to the assigned CIBP product portfolio, serving as the primary interface between central functions (R&D, Manufacturing, QA) and regional service teams.

Qualifications

• Bachelor's degree in Engineering, Life Sciences, Physics, or a related technical field – or equivalent combination of education and experience.
• Multiple years of relevant work experience in service engineering, field service, or product development within the life sciences or medical device industry.
• Demonstrated experience leading or supervising technical teams, including hiring, onboarding, performance management, and talent development.
• Experience working in cross‑functional NPD or product lifecycle project teams, meeting tollgate deadlines and delivering against defined specifications.
• Working knowledge of quality management systems (e.g., ISO 13485, GMP/GxP, Veeva QMS) and design control processes.
• Fluency in English (written and spoken); Swedish language skills are a plus.

Preferred Skills

• Experience with PDM/PLM systems (e.g., Magic/Windchill).
• Familiarity with Danaher Business System (DBS) tools and methodologies.
• Field service experience with bioprocess, chromatography, or analytical instruments.