Customer Service Engineer

PerkinElmer; Göteborgs kommun; On-site; SEK 520,000 - 700,000; Full time

Benefits offered by this job

Team environment

Exposure to cutting‑edge technologies

Impactful scientific work

Competitive compensation and benefits

Professional development

Job summary

PerkinElmer Gothenburg is seeking a Customer Service Engineer to provide on-site support at AZ Gothenburg (Sweden) for complex laboratory equipment. You will perform installation, preventive and remedial maintenance, troubleshooting, and repair, while ensuring operational quality and training customers on usage.

The role spans system hardware, software, PCs, networking, and laboratory instrumentation, with a focus on service quality and customer satisfaction.

Qualifications

• Relevant education in automation and/or a technical discipline.
• Experience in the pharmaceutical or chemical industry.
• Professional-level English.
• Demonstrated team player mindset with a focus on daily delivery quality.
• Alignment with PerkinElmer core values.
• Leadership experience (e.g., Team Leader, Supervisor).
• Continuous improvement experience (e.g., 5S, Lean).
• Coordination/planning and strong organizational skills.
• Customer service experience.

Responsibilities

• Preventive and corrective maintenance to ensure uptime and compliance.
• Troubleshooting and diagnostics of complex electro‑mechanical instrumentation and software/controls.
• Installation and qualification of equipment; support IQ/OQ/PQ where applicable.
• Serve as primary interface with customer stakeholders on technical and administrative matters.

Skills

Automation

Technical maintenance

Team player

English proficiency

Pharma/chemical industry

Leadership experience

Education

Automation/technical discipline degree

Job description

Location: AZ Gothenburg (Sweden) – Customer Site

Job Summary

The Customer Service Engineer provides highly visible, on-site customer support through installation, preventive and remedial maintenance, troubleshooting, and repair of complex laboratory equipment and systems. You will verify and approve the operational quality of system equipment, instruct customers on operation and maintenance, and act as the company's liaison on administrative and technical matters for assigned projects. This role spans system hardware, software, PCs, networking/wireless networking, and laboratory instrumentation. It is a customer support role, not a research position, though scientific literacy is beneficial to understand lab processes.

Key Responsibilities

• Preventive and corrective maintenance: Perform scheduled and unscheduled maintenance to ensure uptime and compliance, documenting all work to quality standards.
• Troubleshooting and diagnostics: Systematically diagnose issues on complex electro‑mechanical instrumentation and associated software/controls; perform root‑cause analysis and implement corrective actions.
• Installation and qualification: Install equipment and check out/approve operational quality; support IQ/OQ/PQ where applicable.
• Customer liaison: Serve as the primary interface with customer stakeholders on technical and administrative matters; interpret needs and coordinate with sales, customer support, or engineering as appropriate.
• Planning and coordination: Plan, schedule, and follow up with customers and suppliers on work status, parts availability, and timelines; ensure effective maintenance programs in a dynamic environment.
• Documentation and compliance: Maintain accurate service records, adhere to safety, GxP where applicable, and company/site policies.
• Knowledge sharing: Instruct end users on operation and maintenance; contribute to team know‑how and continuous improvement.
• Teamwork and autonomy: Work both independently and within small and large teams, taking personal responsibility for outcomes across a diverse instrument portfolio.

Equipment Portfolio Support

The mandate includes NMR, LC/MS and SFC systems, Äkta systems, Tecan and other robot systems, freeze‑dryers (lyophilizers), rotary/roller evaporators, vacuum pumps, centrifuges and balances/scales, clean/purified water systems, and electro‑mechanical subsystems with controls and rule‑based fault correction, electronics, PCs, and networking/wireless networking.

Candidate Profile

• Relevant education in automation and/or a technical discipline, or equivalent maintenance/service experience in the technical industry.
• Experience in the pharmaceutical or chemical industry.
• Professional‑level English.
• Demonstrated team player mindset with a focus on daily delivery quality.
• Alignment with PerkinElmer core values.
• Preferred/advantageous background in chemistry or related science.
• Leadership experience (e.g., Team Leader, Supervisor).
• Continuous improvement experience (e.g., 5S, Lean).
• Coordination/planning and strong organizational skills.
• Customer service experience.

What We Offer

• Collaborative and supportive team environment.
• Exposure to cutting‑edge technologies.
• Opportunity to support impactful scientific work.
• Competitive compensation and benefits.
• Ability to make a meaningful impact.
• Professional development across a broad instrument landscape.

Additional Information

This is a hands‑on service/maintenance technician role, not a research position; scientific literacy is advantageous. Roles based at our client site in Gothenburg require a drug test and background screening. All roles at PerkinElmer Sweden include a standard 6‑month probationary period.

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world‑class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so they can be their best and, together, create a better tomorrow. Join us today.