Manager Global Service Engineering CIBP

Cytiva Sverige AB; Uppsala kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Cytiva Sverige AB is seeking a Manager of Global Service Readiness Engineering to lead a team of service readiness engineers and ensure timely, high-quality support across NPD and lifecycle activities. The role is based in Uppsala, Sweden, or Portsmouth, UK, and is onsite.

The ideal candidate will have a technical degree, strong leadership experience, and proven ability to collaborate across R&D, Manufacturing, and QA to deliver reliable service solutions.

Qualifications

• Bachelor's degree in a technical field and relevant work experience in service engineering, field service or product development.
• Experience leading or supervising technical teams with hiring and performance management.
• Experience in cross-functional NPD or product lifecycle teams and meeting tollgate deadlines.
• Knowledge of quality systems (ISO 13485, GMP/GxP) and design control processes.
• Fluency in English; Swedish is a plus.

Responsibilities

• Lead and develop a team of service readiness engineers, including hiring, onboarding and performance management.
• Oversee daily operations to ensure on-time delivery and high-quality service deliverables.
• Drive service readiness in NPD projects, including DFS scoring and spare parts strategies.
• Manage lifecycle activities with documentation updates, field modifications and engineering changes.
• Serve as SME on service aspects for the CIBP portfolio and interface with central functions and regional teams.

Skills

Team leadership

Cross-functional collaboration

Project management

Service engineering

NPD/LCM knowledge

Education

Bachelor's degree in Engineering/Life Sciences/Physics

Tools

PDM/PLM systems

Job description

Kommun: Uppsala

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

Manager, Global Service Readiness Engineering — CIBP is responsible for leading a team of service readiness engineers that ensures service readiness across the Cell & Gene Therapy (Sepax, Sefia, Xuri), Biacore, Imager, and Palltronics product portfolios — some of Cytiva's highest-revenue and most strategically important product lines. This role combines people leadership with hands‑on service engineering expertise to deliver high-quality service deliverables on time across New Product Development (NPD) projects and Lifecycle Management (LCM) activities.

This position reports to the Director, Global Service Engineering & Equipment Intelligence and is part of the Global Service Readiness Engineering organization located in Uppsala, Sweden or Portsmouth, UK and will be a onsite role.

What you will do:

• Lead and develop a team of service readiness engineers — including hiring, onboarding, training, performance management, career development discussions, and establishing a regular cadence of 1:1s and staff meetings.
• Oversee and prioritize daily operations of the CIBP engineering team to ensure on-time delivery (OTD) and high quality of all service deliverables across NPD tollgates and LCM activities (~180 LCM tasks/month organization-wide).
• Drive service readiness in NPD projects — owning DFS (Design for Serviceability) scoring, Service Support Plans, EHS Risk Assessments, and spare parts (FRU) strategies for assigned product platforms at all tollgate stages.
• Manage lifecycle activities including service documentation updates, field modifications, engineering change orders, calibration procedures, and spare parts updates in collaboration with Service Operations, R&D, and Manufacturing.
• Act as Subject Matter Expert (SME) on all service aspects relating to the assigned CIBP product portfolio, serving as the primary interface between central functions (R&D, Manufacturing, QA) and regional service teams.

Who you are:

• Bachelor's degree in Engineering, Life Sciences, Physics, or a related technical field — or equivalent combination of education and experience.
• Multiple years of relevant work experience in service engineering, field service, or product development within the life sciences or medical device industry.
• Demonstrated experience leading or supervising technical teams, including hiring, onboarding, performance management, and talent development.
• Experience working in cross-functional NPD or product lifecycle project teams, meeting tollgate deadlines and delivering against defined specifications.
• Working knowledge of quality management systems (e.g., ISO 13485, GMP/GxP, Veeva QMS) and design control processes.
• Fluency in English (written and spoken); Swedish language skills are a plus.

It would be a plus if you also possess:

• Experience with PDM/PLM systems (e.g., Magic/Windchill)
• Familiarity with Danaher Business System (DBS) tools and methodologies
• Field service experience with bioprocess, chromatography, or analytical instruments

75184 Uppsala