Customer Success Manager

Zynca CRM AB; Stockholms kommun; On-site; SEK 40,000 - 60,000; Full time

Job summary

Zynca CRM AB is looking for a dedicated Customer Success Manager in Stockholms län, Sweden. You will own the full customer relationship post-sale, focusing on onboarding, support, and ensuring customer satisfaction.

Your role will involve collecting customer feedback, managing renewals, and helping customers derive maximum value from our products. The position offers a unique opportunity to shape the customer experience in a growing environment.

Qualifications

• Experience working with customers in a SaaS environment.
• Structured mindset to manage customer lifecycle.
• Desire to improve customer experience and satisfaction.

Responsibilities

• Own the customer experience after contract signing.
• Onboard new customers effectively.
• Collect feedback for product improvement.

Skills

Customer onboarding

Problem-solving

Customer communication

Support experience

Job description

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an extraordinary product experience. While other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that simplifies every aspect of your work. In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company.

Customer Success Manager

As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and ensuring customers get real value from Zynca. This is not a support‑only role. It is a company‑building role for someone who wants to define how Zynca takes care of customers as we scale.

The right fit

• Experience working directly with customers in a SaaS or similar service‑heavy environment.
• Strong understanding of onboarding customers, solving problems, explaining product value and turning daily customer conversations into useful input for product and sales.
• Structured mindset to own the customer lifecycle from onboarding to renewal.
• Hands‑on ability to jump into support, write materials and presentations, host meetings, follow up on issues, and write clear customer communication.
• Desire to stay close to customers and care about whether the product makes their work easier.

About the role

What you’ll be doing includes:

• Own the customer experience after a contract is signed.
• Onboard new customers and ensure they get started properly.
• Act as the first point of contact for customer questions and support.
• Follow up on usage, adoption and customer satisfaction.
• Help customers get more value from Zynca over time.
• Own renewals and reduce the risk of churn.
• Collect customer feedback and translate it into clear input for product, sales and leadership.
• Build the routines, processes and communication needed before we scale customer acquisition.

Company culture

You will join a senior, hands‑on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission. We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area. Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works.

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