Customer Success Manager

Zynca AB; Stockholms kommun; On-site; SEK 50,000 - 70,000; Full time

Job summary

Zynca AB in Stockholms kommun is seeking a Customer Success Manager who will be responsible for the full customer relationship after the sale. This vital role involves onboarding, support, and ensuring customer satisfaction, all while having the chance to shape the customer experience at Zynca.

The ideal candidate has experience in customer success within SaaS or a service-heavy industry, showcasing strong problem-solving skills and an ability to communicate product value effectively.

Qualifications

• Experience in SaaS or similar customer-centric environments.
• Ability to onboard customers and provide ongoing support.
• Strong communication skills to convey product value.

Responsibilities

• Own the customer experience after a contract is signed.
• Onboard new customers and ensure they get started properly.
• Act as the first point of contact for customer questions and support.
• Follow up on usage and customer satisfaction.
• Help customers get more value from Zynca.
• Own renewals and reduce the risk of churn.
• Collect customer feedback for product improvement.
• Build necessary routines and processes for scaling.

Skills

Customer relationship management

Onboarding

Problem solving

Communication

Product knowledge

Job description

About the Role

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's number one choice for candidates and recruiters who want an extraordinary product experience.

In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we are looking for someone to take ownership of a core part of the company.

Customer Success Manager

As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and ensuring customers get real value from Zynca. This is not a support‑only role; it is a company‑building role for someone who wants to define how Zynca takes care of customers as we scale.

The right fit

We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service‑heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales.

You are structured enough to own the customer lifecycle from onboarding to renewal, but hands‑on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks.

You like being close to the customer, and you care about whether the product actually makes their work easier.

What you’ll be doing

• Own the customer experience after a contract is signed
• Onboard new customers and ensure they get started properly
• Act as the first point of contact for customer questions and support
• Follow up on usage, adoption and customer satisfaction
• Help customers get more value from Zynca over time
• Own renewals and reduce the risk of churn
• Collect customer feedback and turn it into clear input for product, sales and leadership
• Build the routines, processes and communication needed before we scale customer acquisition

About us

We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area.

Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works.

Join us

If this sounds like the right role for you, we would love to hear from you!