Lab Informatics Implementation Specialist

Abbott; Solna kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

Abbott Laboratories is seeking an Informatics Technical Service Specialist to implement and support laboratory informatics solutions across customer sites. You will act as a trusted technical expert, collaborating with hospital IT teams to ensure successful delivery and high customer satisfaction.

You will lead software installations, configuration, validation, and end-user training, while providing advanced technical support and contributing to ongoing solution optimization and business growth.

Qualifications

• Bachelor's degree in IT, biomedical engineering, medical technology, life sciences or related discipline.
• Several years of experience in healthcare IT, laboratory diagnostics, software implementation or tech support.
• Strong knowledge of IT systems, software applications and integration concepts.
• Experience working directly with customers in a technical service or implementation role.
• Excellent analytical and problem-solving skills.
• Service-minded and commercially aware.
• Ability to work independently and in cross-functional teams.
• Strong written and verbal communication in English and Swedish.
• Willingness to travel frequently to customer sites.
• Experience in laboratory informatics or healthcare software is advantageous.

Responsibilities

• Lead the implementation of Abbott Core Diagnostics software solutions at customer sites.
• Ensure IT projects align with statements of work and project plans.
• Configure, install and validate software applications and solutions.
• Deliver product and application training to end users.
• Provide comprehensive technical support for Abbott informatics solutions.
• Serve as 3rd-level escalation point for complex issues.
• Collaborate with Sales and Informatics to identify growth opportunities.
• Assist in preparation of Statements of Work and technical documentation.
• Recommend hardware solutions and liaise with third-party IT providers as needed.
• Build strong customer relationships and support long-term success.
• Contribute to optimization and continuous improvement of informatics solutions and services.
• Support procurement and tender processes with technical expertise.

Skills

IT systems expertise

Software integration

Customer-facing support

Analytical skills

Communication skills (EN & SV)

Education

Bachelor's degree in IT / Biomedical Engineering / Medical Technology / Life Sciences

Several years of healthcare IT / lab diagnostics experience

Job description

Abbott Laboratories is seeking an Informatics Technical Service Specialist to implement and support laboratory informatics solutions across customer sites. You will act as a trusted technical expert, collaborating with hospital IT teams to ensure successful delivery and high customer satisfaction.

You will lead software installations, configuration, validation, and end-user training, while providing advanced technical support and contributing to ongoing solution optimization and business growth.