Junior SaaS Customer Success Manager (AI-Powered)

Tendium AB; Stockholms kommun; On-site; SEK 420,000 - 660,000; Full time

Job summary

Tendium is seeking a Customer Success Manager to help SME customers maximize value from our AI-driven tender management platform. You will build lasting relationships, guide customers to success, and work with cross-functional teams to drive renewals and growth.

You will engage closely with marketing, sales, and product teams, ensuring customers achieve their business goals while leveraging AI capabilities. Fluency in Finnish and English is valued in a fast-paced SaaS environment.

Qualifications

• Experience in a customer-facing role in the SaaS/tech sector.
• Strong communication and relationship-building skills.
• Ability to work independently and manage multiple accounts.
• Familiarity with AI technologies and adapting to new tech.
• Organised with attention to detail.
• Fluency in Finnish and English.

Responsibilities

• Onboard and maintain relationships with SME customers to understand goals and pain points.
• Develop and execute a customer success plan to achieve outcomes.
• Provide ongoing support and guidance for using Tendium platform.
• Monitor usage and recommend improvements to adoption.
• Support renewals and identify upsell and cross-sell opportunities.
• Collaborate with sales to close deals and feedback to product/engineering.

Skills

Customer facing

SaaS experience

Communication

Account management

Finnish proficiency

English proficiency

Education

Bachelor's degree in business/marketing

Tools

HubSpot

Salesforce

Job description

Tendium is seeking a Customer Success Manager to help SME customers maximize value from our AI-driven tender management platform. You will build lasting relationships, guide customers to success, and work with cross-functional teams to drive renewals and growth.

You will engage closely with marketing, sales, and product teams, ensuring customers achieve their business goals while leveraging AI capabilities. Fluency in Finnish and English is valued in a fast-paced SaaS environment.