Customer Success Manager (Junior)- Finnish speaking

Tendium AB; Stockholms kommun; On-site; SEK 420,000 - 660,000; Full time

Job summary

Tendium is seeking a Customer Success Manager to help SME customers maximize value from our AI-driven tender management platform. You will build lasting relationships, guide customers to success, and work with cross-functional teams to drive renewals and growth.

You will engage closely with marketing, sales, and product teams, ensuring customers achieve their business goals while leveraging AI capabilities. Fluency in Finnish and English is valued in a fast-paced SaaS environment.

Qualifications

• Experience in a customer-facing role in the SaaS/tech sector.
• Strong communication and relationship-building skills.
• Ability to work independently and manage multiple accounts.
• Familiarity with AI technologies and adapting to new tech.
• Organised with attention to detail.
• Fluency in Finnish and English.

Responsibilities

• Onboard and maintain relationships with SME customers to understand goals and pain points.
• Develop and execute a customer success plan to achieve outcomes.
• Provide ongoing support and guidance for using Tendium platform.
• Monitor usage and recommend improvements to adoption.
• Support renewals and identify upsell and cross-sell opportunities.
• Collaborate with sales to close deals and feedback to product/engineering.

Skills

Customer facing

SaaS experience

Communication

Account management

Finnish proficiency

English proficiency

Education

Bachelor's degree in business/marketing

Tools

HubSpot

Salesforce

Job description

Do you want to join the technological revolution? Tendium is looking for an ambitious individual in a customer‑facing role, ready for the next step in their career!

About Tendium

Tendium is the global pioneer in AI-driven public tender management, transforming how companies discover, analyse, and win government contracts. Our platform turns complex processes into something simple and transparent, empowering businesses to compete fairly for billions in public sector opportunities. We've been building our AI-native platform since 2018, leveraging a vast data moat, agentic AI, and tens of thousands of hours of R&D. Today, we serve large numbers of customers across Europe and are rapidly scaling.

If you want to know more about our culture and what you can expect when working at Tendium you can read more about it here.

The Job

As a Customer Success Manager, you will play a crucial role in ensuring our customers achieve success using our platform. You'll work closely with existing customers in the SME segment to secure renewals and identify opportunities for upselling and cross-selling. This position offers a blend of relationship building and technical support, making sure our customers get the most out of our product.

You’ll be part of our sales team, collaborating with marketing, sales, and product teams. We are looking for someone who is comfortable with both hands‑on customer support and proactively identifying growth opportunities.

As a Customer Success Manager at Tendium, your main focus will be to:

• Onboard, build and maintain strong relationships with customers to understand their goals, challenges, and pain points.
• Develop and execute a customer success plan to help customers achieve their desired outcomes and business goals.
• Provide ongoing support and guidance to customers using our platform.
• Monitor and analyse customer usage and provide recommendations to improve the adoption and usage of our platform.
• Engage with customers to ensure that they renew their subscriptions for our platform.
• Identify upsell and cross‑sell opportunities and work with the sales team to close deals.
• Be the voice of the customer and provide feedback to our product and engineering teams to improve our platform.
• Collaborate with the marketing team to create customer case studies, testimonials, and other materials that showcase the success of our customers.
• Resolve customer issues and ensure customer satisfaction.
• Measure and report on customer success metrics, such as retention rate, customer satisfaction score (CSAT), and net promoter score (NPS).

Who We Are Looking For

We are looking for someone with experience in a customer success or customer-facing role within the tech or SaaS sector. To excel in this role, we believe you are entrepreneurial, proactive, and skilled at taking initiative and managing your own projects. As a key point of contact for our customers, strong communication and relationship‑building abilities are essential. Since you will be working at a leading SaaS company, it's crucial that you can quickly adapt to and stay ahead of the ongoing technical evolution of our product.

You Have

• Experience in a customer facing role within the SaaS/tech sector.
• Excellent communication and relationship‑building skills.
• Ability to work independently and manage multiple customer accounts simultaneously.
• Familiarity with AI technologies and an ability to adapt to new technologies.
• Strong organisational skills with a keen attention to detail.
• Proficient in Finnish and in English
• Experience can come from either a business, sales, customer-facing, operational, or procurement-related background.

Bonus (but Not Mandatory) If You Have

• Bachelor's degree in business, marketing, or a related field.
• Experience with Customer Relationship Management (CRM) tools such as HubSpot or Salesforce.
• Experience in a fast‑paced start‑up environment.
• Experience and/or knowledge of public procurement processes.
• Fluency in Swedish, Norwegian or any additional European language is a plus.

Equality and inclusion statement

At Tendium, we value and celebrate diversity. We're building a workplace where everyone feels that they belong, where your voice is heard, and your experiences are respected. Different perspectives fuel our creativity and drive innovation, and we're always looking for people who can bring something new to the team. Whoever you are, wherever you're from, we'd love to hear from you.

Lets shape the future together.

At Tendium we're using data to transform public procurement, giving our clients better access to public tenders and helping governments to curb waste and enhance transparency.

For more information contact [e-mail]