IT Coordinator - Luleå

emagine; Luleå kommun; On-site; SEK 520,000 - 680,000; Full time

Job summary

emagine is seeking an experienced IT Coordinator to support operations across Northern Sweden. You will establish and support offices and construction sites, ensuring IT infrastructure, workplace services, and user support are delivered efficiently through established processes.

Key responsibilities include coordinating site setups, providing hands-on end-user and network support, and acting as a 2nd line escalation point. Travel within Northern Sweden is required.

Qualifications

• Minimum 3 years of experience in IT support, infrastructure, or technical operations.
• Experience in IT service delivery and site setup or on-site IT coordination.
• Education in IT or a related field is required.

Responsibilities

• Coordinate establishment of offices and construction sites, incl. WAN/LAN, printers, telephony and local IT services.
• Provide on-site IT support to sites and offices within the region, including hands-on support for network and desk services.
• Provide 2nd line support for incidents and service requests, collaborating with specialists and suppliers.

Skills

IT infrastructure

End-user support

Networking

Workplace services

Coordination

ITIL

Education

IT-related education

Tools

ServiceNow

Job description

Our client within the construction industry is looking for an experienced IT Coordinator to support ongoing operations and project activities across Northern Sweden. The consultant will play a key role in establishing and supporting offices and construction sites, ensuring that IT infrastructure, workplace services, and end-user support are delivered efficiently and according to established service processes.

Site Setup & Infrastructure Coordination

• Coordinate the establishment of new offices and construction sites within the assigned geographical area.
• Plan and coordinate WAN/LAN connectivity, printers, workplace solutions, telephony, and other local IT services.
• Manage supplier contacts and coordinate installations and configurations.
• Support the complete lifecycle management of construction sites and office locations.
• Act as a key resource within the Site Setup service.
• Maintain and update site configuration information and configuration items (CIs).

On-Site IT Support

• Provide local IT support to business users according to established service management processes.
• Support construction sites and local offices throughout the assigned region.
• Coordinate local service deliveries and act as a super-user for designated services and components.
• Provide guidance, recommendations, and best practices regarding workplace technology and IT services.
• Deliver hands-on support for:
• Workplace and end-user services
• Network services
• Office solutions
• Telephony services
• Local IT infrastructure

2nd Line Support

• Act as 2nd line support for incidents and service requests within assigned services.
• Troubleshoot and resolve technical issues escalated from first-line support.
• Collaborate with specialist teams and service providers when required.
• Contribute to continuous improvements of support processes and service quality.

Required Experience

• Minimum 3 years of experience within IT support, infrastructure, or technical operations.
• Experience working in IT support and service delivery environments.
• Participation in one or more similar assignments involving site setup or on-site IT coordination.
• Ability to independently manage and drive assigned tasks and responsibilities.
• Relevant education within IT or a related field.

Required Knowledge & Skills

• Broad understanding of general IT infrastructure and workplace services.
• Knowledge of ITIL-based service management processes.
• Experience working with ServiceNow.
• Good understanding of end-user support, networking, workplace services, and IT operations.
• Strong coordination and problem-solving capabilities.

Language Requirements

• Fluent in Swedish and English, both written and spoken.

Personal Qualities

• Strong communication and interpersonal skills.
• Service-minded and customer-focused.
• Self-driven and capable of working independently.
• Collaborative and solution-oriented.
• Comfortable working in changing environments and across multiple locations.

Mandatory Requirements

• Valid driver's license.
• Access to a private car.
• Ability and willingness to travel regularly within Northern Sweden.
• Ability to provide on-site support at construction sites and office locations.

Preferred Background

• Experience supporting large-scale construction, industrial, or infrastructure projects.
• Experience coordinating IT deliveries across multiple sites.
• Hands-on experience with workplace services, networking, and local IT infrastructure in distributed environments.