IT Operations & Infrastructure Technician

Akkodis

Göteborgs kommun

On-site

SEK 480,000 - 580,000

Full time

14 hours ago

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Job summary

Akkodis is seeking an IT Operations & Infrastructure Engineer to join our Nordic IT Operations team in Gothenburg. You will provide 1st and 2nd line support, maintain critical IT infrastructure, and drive local IT improvements across the Nordic region.

You will be based in Gothenburg, Sweden, with regular collaboration across Europe and occasional travel, including visits to our Oslo office. This role suits hands-on infrastructure specialists who enjoy resolving complex issues and contributing

Qualifications

3+ years in a global organization supporting centralized IT infrastructure.
Experience with enterprise network infrastructure (TCP/IP, DNS, DHCP, VPN).
Proven ability to provide 1st and 2nd line technical support.
Willingness to travel within the Nordic region and fluent in Swedish and English.

Responsibilities

Provide 1st and 2nd line support for office-based, remote, and field users.
Administer and maintain Microsoft-based infrastructure and Active Directory/Entra ID.
Monitor systems and services for high availability and troubleshoot issues.
Collaborate across Europe in IT Operations and participate in regional projects.
Maintain VPN, DNS, DHCP, and Windows Server networks; contribute to security and resilience.

Skills

Active Directory

Windows Server

Networking troubleshooting

ITIL & Service Desk

VMware

End-user support

Microsoft 365 / Entra ID

Tools

VMware

Service Desk systems

ITIL

Microsoft 365

Job description

We are looking for an experienced IT Operations & Infrastructure Engineer to join our clients Nordic IT Operations team. In this role, you will be responsible for providing 1st and 2nd line support, maintaining critical IT infrastructure, supporting end users across the Nordic region, and driving local IT improvements and projects.

You will be based in Gothenburg, Sweden, with regular collaboration across Europe and occasional travel within the Nordic region, including visits to our Oslo office.

This is an excellent opportunity for someone who enjoys hands‑on infrastructure work, troubleshooting complex technical issues, and contributing to the continuous improvement of business‑critical IT services.

Key Responsibilities

End User Support & IT Operations

Provide 1st and 2nd line support to office‑based, remote, and field‑based users
Resolve incidents and service requests through the Service Desk platform
Administer and maintain local IT systems and infrastructure
Monitor systems, integrations, and services to ensure high availability
Analyze, troubleshoot, and resolve technical issues efficiently
Communicate effectively with end users regarding incidents, changes, and service updates
Coordinate and manage relationships with local IT suppliers and vendors

Infrastructure & System Administration

Support and maintain Microsoft‑based infrastructure environments
Administer Active Directory, Entra ID, Windows Server, Microsoft 365, Teams, and Intune environments
Implement, test, and maintain infrastructure improvements and system enhancements
Participate in maintaining secure, scalable, and resilient IT environments
Contribute to business continuity and redundancy planning where appropriate

Networking & Connectivity

Troubleshoot enterprise network connectivity issues across local and remote environments
Support and maintain DNS, DHCP, TCP/IP, VPN, and Windows‑based network infrastructure
Assist with network‑related incidents involving routing, switching, wireless connectivity, and firewalls
Support network integrations and connectivity between business‑critical systems
Work closely with internal and external stakeholders to ensure reliable network operations

Projects & Continuous Improvement

Lead and participate in local IT infrastructure projects
Identify opportunities to improve business processes through technology
Document systems, procedures, and technical solutions
Participate in regional and European IT Operations initiatives and projects
Implement operational improvements and best practices
Be an active member of the Nordic IT Operations team
Collaborate with Service Desk, Application Operations, and Information Solutions teams
Provide backup support across other regions and European subsidiaries when needed
Participate in regular meetings and knowledge‑sharing sessions with international colleagues

Required Technical Skills

Microsoft Infrastructure

Active Directory
Windows 10 and Windows 11
Windows Server 2019 / 2022 / 2025
Microsoft Teams
Microsoft Exchange (basic administration and support)
Microsoft 365 administration

Networking & Infrastructure

Strong understanding of TCP/IP, DNS, DHCP, and IP addressing
Experience troubleshooting enterprise network connectivity issues
Knowledge of LAN/WAN and VPN technologies
Understanding of network security fundamentals
Experience with Windows Server‑based network environments
Active Directory networking services, Group Policies, DNS, and DHCP
Familiarity with VMware networking concepts and virtualized infrastructure
Basic understanding of routing, switching, VLANs, firewalls, and wireless networking

Platforms & Methodologies

VMware
Service Desk and ticket management systems
ITIL framework with focus on:
Service Request Management

Requirements

3+ years of experience in a global organization supporting centralized IT infrastructure
Experience working with enterprise network infrastructure, including TCP/IP, DNS, DHCP, VPN, and Windows Server‑based networks
Experience working in hosted and centrally managed environments
Strong troubleshooting and analytical skills
Experience providing 1st and 2nd line technical support
Willingness to travel within the Nordic region
Fluent in Swedish and English, both written and spoken. Norwegian is a plus, not mandatory

Personal Qualities

We believe you are: