IT Change Leader: Governance, CAB & Process Excellence

SAS - Scandinavian Airlines; Solna kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Travel perks

Health & Wellness benefits

Discounts on brands and airport travel

Frösundavik office with amenities

Convenient commute to Solna

Job summary

SAS - Scandinavian Airlines is seeking a Change Manager to lead and continuously improve IT Change Management across the organization. You will ensure changes to critical IT services are structured, documented, risk-assessed, tested, approved, and communicated before implementation.

You will collaborate with infrastructure, cloud, security, application, release, deployment, and vendor teams to improve quality change and reduce operational risk.

Qualifications

• Strong experience in IT Service Management and IT Change Management within a complex enterprise environment.
• Solid understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Release Management, and Configuration Management.
• Experience working with ServiceNow or a similar enterprise ITSM platform.
• The ability to assess technical and operational risk and facilitate decisions across multiple teams and stakeholders.
• Experience from high-availability, mission-critical, or 24/7 operational environments.
• Strong stakeholder management, facilitation, communication, and analytical skills.

Responsibilities

• Own and continuously improve the end-to-end IT Change Management process, governance framework, policies, and procedures.
• Ensure production changes are properly documented, risk-assessed, tested, approved, scheduled, and communicated before implementation.
• Lead and develop Change Advisory Board (CAB) and Emergency CAB practices.
• Coordinate the forward schedule of change and proactively manage dependencies, conflicts, and operational constraints.
• Collaborate with infrastructure, cloud, security, application, release, deployment, and vendor teams to improve quality change.
• Ensure emergency changes follow an appropriate governance process while maintaining operational responsiveness.
• Track change-related incidents, failed changes, and recurring quality issues, driving corrective actions, and continuous improvement.
• Define, monitor, and communicate KPIs, trends, and risk indicators related to change management.
• Drive post-implementation reviews and ensure lessons learned are translated into improved ways of working.
• Develop and enhance ServiceNow workflows, automation, and data quality related to change management.
• Promote a culture where governance enables safe and efficient delivery.

Skills

IT Service Mgmt

IT Change Mgmt

ITIL practices

ServiceNow

Stakeholder management

Analytical skills

Tools

ServiceNow

Job description

SAS - Scandinavian Airlines is seeking a Change Manager to lead and continuously improve IT Change Management across the organization. You will ensure changes to critical IT services are structured, documented, risk-assessed, tested, approved, and communicated before implementation.

You will collaborate with infrastructure, cloud, security, application, release, deployment, and vendor teams to improve quality change and reduce operational risk.