IT Change Manager: Governance, CAB & Risk Management

Scandinavian Airlines System Denmark -Norway-Swe; Solna kommun; Hybrid; SEK 800,000 - 1,100,000; Full time

Job summary

SAS is seeking a Change Manager to own and improve IT Change Management processes across the organization, balancing innovation with operational stability.

You will lead CAB practices, governance, and ServiceNow workflows, collaborate with infrastructure, security, and business teams, and drive KPIs, risk indicators, and post-implementation reviews. This is a full-time onsite role with some remote flexibility in Stockholm or Copenhagen.

Qualifications

• Strong experience in IT Service Management and IT Change Management within a complex enterprise environment.
• Solid understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Release Management, and Configuration Management.
• Experience working with ServiceNow or a similar enterprise ITSM platform.

Responsibilities

• Own and continuously improve the end-to-end IT Change Management process, governance framework, policies, and procedures.
• Ensure production changes are properly documented, risk-assessed, tested, approved, scheduled, and communicated before implementation.
• Lead and develop Change Advisory Board (CAB) and Emergency CAB practices.
• Coordinate the forward schedule of change and proactively manage dependencies, conflicts, and operational constraints.
• Collaborate with infrastructure, cloud, security, application, release, deployment, and vendor teams to improve quality change.
• Ensure emergency changes follow an appropriate governance process while maintaining operational responsiveness.
• Track change-related incidents, failed changes, and recurring quality issues, driving corrective actions, and continuous improvement.
• Define, monitor, and communicate KPIs, trends, and risk indicators related to change management.
• Drive post-implementation reviews and ensure lessons learned are translated into improved ways of working.
• Develop and enhance ServiceNow workflows, automation, and data quality related to change management.
• Promote a culture where governance enables safe and efficient delivery.

Skills

ITSM

IT Change Management

ITIL

ServiceNow

Stakeholder management

Risk assessment

Governance

Communication

Analytical skills

Tools

ServiceNow

Job description

SAS is seeking a Change Manager to own and improve IT Change Management processes across the organization, balancing innovation with operational stability.

You will lead CAB practices, governance, and ServiceNow workflows, collaborate with infrastructure, security, and business teams, and drive KPIs, risk indicators, and post-implementation reviews. This is a full-time onsite role with some remote flexibility in Stockholm or Copenhagen.