IT Incident Response Lead

SAS - Scandinavian Airlines; Solna kommun; On-site; SEK 600,000 - 1,000,000; Full time

Benefits offered by this job

Travel perks

Health & Wellness

Discounts

Office in Frösundavik

Job summary

SAS - Scandinavian Airlines is seeking an Incident Manager to coordinate responses to major IT incidents, restore services, and keep stakeholders informed in a fast-paced environment. You will act as the central point of coordination across technical teams, suppliers, and business units.

Based in Stockholm or Copenhagen, the role is mainly onsite with some remote flexibility. A 6-month probation applies, and the team collaborates across Service Desk, IT Operations, and Cybersecurity to

Qualifications

• Experience managing incidents in a large, complex IT environment.
• Strong ITIL Incident Management knowledge with Problem/Change management familiarity.
• Experience working with ServiceNow or similar ITSM platforms.

Responsibilities

• Lead and coordinate the response to major IT incidents until services are restored.
• Assess business impact and engage the right technical teams and suppliers quickly.
• Facilitate incident bridges, coordinate actions, escalations, and communications.
• Maintain incident records, timelines, decisions, and communications in ServiceNow.
• Drive handover to Problem Management and post-incident reviews.

Skills

Incident Management

ITIL

Stakeholder communication

ServiceNow

Coordination with suppliers

Cross-team collaboration

Problem Management

Change Management

Decision making under pressure

Education

ITIL certification or equivalent

Tools

ServiceNow

Job description

SAS - Scandinavian Airlines is seeking an Incident Manager to coordinate responses to major IT incidents, restore services, and keep stakeholders informed in a fast-paced environment. You will act as the central point of coordination across technical teams, suppliers, and business units.

Based in Stockholm or Copenhagen, the role is mainly onsite with some remote flexibility. A 6-month probation applies, and the team collaborates across Service Desk, IT Operations, and Cybersecurity to