IT Change Manager - Governance & Change Delivery

SAS Cargo Group A/S; Solna kommun; On-site; SEK 700,000 - 1,100,000; Full time

Benefits offered by this job

Travel perks

Health & Wellness

Discounts

Work environment

Convenient commute

Job summary

SAS is seeking an experienced Change Manager to lead IT Change Management, ensuring structured, controlled changes across critical services. You will partner with Service Owners, Infrastructure, and Security teams to reduce risk and improve delivery quality.

The role emphasizes governance, CAB leadership, KPI tracking, and continuous improvement in a complex enterprise environment. On-site in Stockholm or Copenhagen with some remote flexibility.

Qualifications

• Extensive ITSM and IT Change Management experience in a complex enterprise.
• Strong ITIL knowledge, especially Change Enablement, Incident, and Release Management.
• Experience with ServiceNow or similar ITSM platforms.
• Ability to assess risk and drive decisions across multiple teams.
• Experience in high-availability, mission-critical environments.

Responsibilities

• Own and continuously improve end-to-end IT Change Management process, governance, policies and procedures.
• Ensure production changes are documented, risk-assessed, tested, approved, scheduled and communicated.
• Lead Change Advisory Board (CAB) and Emergency CAB practices.
• Coordinate the forward change schedule and manage dependencies and constraints.
• Collaborate with infrastructure, cloud, security, application, release, deployment and vendor teams to improve change quality.
• Promote governance to enable safe and efficient delivery.
• Define and monitor KPIs, trends, and risk indicators related to change management.
• Drive post-implementation reviews and lessons learned.

Skills

ITSM

IT Change Mgmt

ITIL

Stakeholder mgmt

Facilitation

Tools

ServiceNow

Job description

SAS is seeking an experienced Change Manager to lead IT Change Management, ensuring structured, controlled changes across critical services. You will partner with Service Owners, Infrastructure, and Security teams to reduce risk and improve delivery quality.

The role emphasizes governance, CAB leadership, KPI tracking, and continuous improvement in a complex enterprise environment. On-site in Stockholm or Copenhagen with some remote flexibility.