Global IT Incident, Problem & Change Leader

SSC - Swedish Space Corporation; Solna kommun; On-site; SEK 900,000 - 1,100,000; Full time

Benefits offered by this job

Wellness allowance

Health benefits

Pension plan

Extra paid leave

Job summary

SSC Space is seeking an IT Incident, Problem and Change Manager to ensure stable, secure IT services globally. You will develop, coordinate and drive incident, problem and change processes, collaborating with IT teams, service owners and stakeholders to restore services quickly and prevent recurrence.

You will lead governance, improve process quality, and enable proactive service management with a focus on continuous improvement and business value across SSC Space and its customers.

Qualifications

• University degree in IT, technology, business administration or equivalent knowledge gained through relevant work experience.
• Minimum 3-5 years experience in incident, problem and change management or IT service management.
• Good understanding of ITIL-based processes and best practices in IT service management.

Responsibilities

• Own, coordinate and continuously improve incident, problem and change management processes in line with ITSM best practices.
• Lead major incident coordination with clear communication and post-incident reviews.
• Drive problem management activities including root cause analysis and corrective actions.
• Manage change management process including assessment, scheduling, approvals and post-implementation reviews.
• Prepare and facilitate Change Advisory Board meetings and ensure changes are documented and communicated.
• Monitor process performance via KPIs and dashboards for continuous improvement.
• Collaborate with service owners and vendors to improve service stability and customer satisfaction.
• Maintain process documentation, guidelines and templates for ITSM activities.
• Ensure compliance with security protocols and data protection regulations.

Skills

ITIL knowledge

Major incident coordination

Root cause analysis

Stakeholder facilitation

Jira Service Management

ServiceNow

Microsoft 365

Swedish & English proficiency

Structured thinking

Education

University degree in IT, technology, business or equivalent

Tools

Jira Service Management

ServiceNow

Microsoft 365

Job description

SSC Space is seeking an IT Incident, Problem and Change Manager to ensure stable, secure IT services globally. You will develop, coordinate and drive incident, problem and change processes, collaborating with IT teams, service owners and stakeholders to restore services quickly and prevent recurrence.

You will lead governance, improve process quality, and enable proactive service management with a focus on continuous improvement and business value across SSC Space and its customers.