IT CHANGE MANAGER

Scandinavian Airlines System Denmark -Norway-Swe; Solna kommun; Hybrid; SEK 800,000 - 1,100,000; Full time

Job summary

SAS is seeking a Change Manager to own and improve IT Change Management processes across the organization, balancing innovation with operational stability.

You will lead CAB practices, governance, and ServiceNow workflows, collaborate with infrastructure, security, and business teams, and drive KPIs, risk indicators, and post-implementation reviews. This is a full-time onsite role with some remote flexibility in Stockholm or Copenhagen.

Qualifications

• Strong experience in IT Service Management and IT Change Management within a complex enterprise environment.
• Solid understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Release Management, and Configuration Management.
• Experience working with ServiceNow or a similar enterprise ITSM platform.

Responsibilities

• Own and continuously improve the end-to-end IT Change Management process, governance framework, policies, and procedures.
• Ensure production changes are properly documented, risk-assessed, tested, approved, scheduled, and communicated before implementation.
• Lead and develop Change Advisory Board (CAB) and Emergency CAB practices.
• Coordinate the forward schedule of change and proactively manage dependencies, conflicts, and operational constraints.
• Collaborate with infrastructure, cloud, security, application, release, deployment, and vendor teams to improve quality change.
• Ensure emergency changes follow an appropriate governance process while maintaining operational responsiveness.
• Track change-related incidents, failed changes, and recurring quality issues, driving corrective actions, and continuous improvement.
• Define, monitor, and communicate KPIs, trends, and risk indicators related to change management.
• Drive post-implementation reviews and ensure lessons learned are translated into improved ways of working.
• Develop and enhance ServiceNow workflows, automation, and data quality related to change management.
• Promote a culture where governance enables safe and efficient delivery.

Skills

ITSM

IT Change Management

ITIL

ServiceNow

Stakeholder management

Risk assessment

Governance

Communication

Analytical skills

Tools

ServiceNow

Job description

Company description

Scandinavian Airlines System SAS

Job description: Challenges you will work on

At SAS, change is constant, but disruption should not be. As Change Manager, you will ensure that changes to critical IT services are implemented in a structured, controlled, and predictable way, balancing innovation with operational stability.

You will own and continuously improve the IT Change Management process across SAS, helping teams deliver change with confidence while minimizing operational risk. Working closely with technical teams, service owners, and business stakeholders, you will strengthen the quality, predictability, and transparency of change activities across the organization.

Your responsibilities include

• Own and continuously improve the end-to-end IT Change Management process, governance framework, policies, and procedures.
• Ensure production changes are properly documented, risk-assessed, tested, approved, scheduled, and communicated before implementation.
• Lead and develop Change Advisory Board (CAB) and Emergency CAB practices.
• Coordinate the forward schedule of change and proactively manage dependencies, conflicts, and operational constraints.
• Collaborate with infrastructure, cloud, security, application, release, deployment, and vendor teams to improve quality change.
• Ensure emergency changes follow an appropriate governance process while maintaining operational responsiveness.
• Track change-related incidents, failed changes, and recurring quality issues, driving corrective actions, and continuous improvement.
• Define, monitor, and communicate KPIs, trends, and risk indicators related to change management.
• Drive post-implementation reviews and ensure lessons learned are translated into improved ways of working.
• Develop and enhance ServiceNow workflows, automation, and data quality related to change management.
• Promote a culture where governance enables safe and efficient delivery.

The Team

You will work closely with Service Owners, Application Owners, Infrastructure and Cloud teams, Cybersecurity specialists, Product and Development teams, and strategic technology partners across SAS. The role also involves collaboration with business stakeholders supporting critical airline operations, where effective change management is essential for maintaining stability and service quality. As SAS continues its digital transformation journey, this role offers the opportunity to strengthen operational excellence and help shape how technology changes are delivered across the organization.

To be successful we believe you have

• Strong experience in IT Service Management and IT Change Management within a complex enterprise environment.
• Solid understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Release Management, and Configuration Management.
• Experience working with ServiceNow or a similar enterprise ITSM platform.
• The ability to assess technical and operational risk and facilitate decisions across multiple teams and stakeholders.
• Experience from high-availability, mission-critical, or 24/7 operational environments.
• Strong stakeholder management, facilitation, communication, and analytical skills.
• Experience driving governance, process improvements, and operational excellence in a collaborative environment.
• The ability to build trust, create alignment, and influence stakeholders across both technical and business teams.
• A structured and proactive approach combined with a continuous improvement mindset.
• ITIL certification, or equivalent practical experience, is considered an advantage.

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you'll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!

Come and fly with us!

Additional information

• Apply by: 16/09/2026.
• Start and scope: Full-time role, starting with a 6-month probation period.
• Location: This position is based in Stockholm or Copenhagen. This is mainly an onsite role, with some flexibility for remote work depending on the agreement with your manager.
• Security: As this role is security classified, a background check will be part of the final stage of the recruitment process.

If you have any questions about the role, please contact Jarno Putta,Head of Service Management, [e-mail] .Please note that, due to GDPR, we can’t accept applications by email.