Head of Operational Excellence & AI Transformation

tieto; Solna kommun; Hybrid; SEK 1,200,000 - 1,600,000; Full time

Job summary

Tieto Indtech is seeking a Head of Operational Excellence to lead the transformation of how Multichannel & BIX operates. This senior cross-functional role drives Lean, AI-enabled ways of working, governance, and operational discipline to scale the business and deliver measurable outcomes.

You will partner with Product, Delivery, Technology, Support, and Security to translate strategy into actionable programs, build scalable operating models, and embed risk and compliance into daily operations.

Qualifications

• Experience leading Lean or operational transformation programmes.
• Proven success driving AI-enabled business improvement.
• Strong understanding of performance management, governance, and operating models.
• Experience working across multiple business functions and influencing senior stakeholders.
• Knowledge of risk, compliance, and operational management frameworks.
• Excellent leadership, communication, and stakeholder management skills.
• A passion for building high-performing organizations and delivering measurable business impact.

Responsibilities

• Define and drive the Operational Excellence strategy across Multichannel & BIX.
• Lead AI-enabled transformation initiatives that improve productivity, quality, and decision-making.
• Simplify and standardize processes, governance, and ways of working across the organization.
• Strengthen performance management through clear KPIs, accountability, and data-driven decision-making.
• Establish scalable operating models that support growth, efficiency, and continuous improvement.
• Ensure security, compliance, risk management, and governance are embedded in business operations.
• Build organizational capability in Lean, operational leadership, and continuous improvement.
• Support senior leaders in translating business strategy into measurable operational outcomes.

Skills

Operational excellence

Change management

Leadership

AI-enabled transformation

Stakeholder management

Job description

Tieto Indtech is seeking a Head of Operational Excellence to lead the transformation of how Multichannel & BIX operates. This senior cross-functional role drives Lean, AI-enabled ways of working, governance, and operational discipline to scale the business and deliver measurable outcomes.

You will partner with Product, Delivery, Technology, Support, and Security to translate strategy into actionable programs, build scalable operating models, and embed risk and compliance into daily operations.