Head of IT Service Management & Transformation

Saab AB; Sweden; Remote; SEK 1,200,000 - 1,900,000; Full time

Job summary

Saab AB is seeking a Senior leader for Head of IT Service Management within Group IT. You will helm the Run & Operate processes and drive standardisation, automation and data-driven service management across Saab IT.

This role requires coordinating with global providers, stakeholders and security considerations, with some travel involved. You will shape how IT services are operated and improved, strengthen operational ITSM capabilities and ensure consistent ways of working across the

Qualifications

• Academic degree in a relevant field or equivalent experience.
• Strong people leadership and talent development skills.
• Proven experience managing operational delivery and service performance.
• Experience driving ITSM transformation, process improvement, or operational excellence initiatives.
• Strong understanding of IT service management, process governance, and service delivery best practices.
• Experience from large, complex and global organisations; defence industry background is a plus.
• Fluency in Swedish and English, both written and spoken.

Responsibilities

• Lead, develop and engage employees within the area.
• Drive organisational development and continuous improvement across the area.
• Set direction and priorities for the area in alignment with Saab's business and technology strategies.
• Build strong relationships with business stakeholders, vendors, and partners to maximise the value of IT service management capabilities and services.
• Lead the development of Saab's IT service management processes and capabilities.
• Drive standardisation, governance, continuous improvement, and increased automation across the IT service management lifecycle.
• Ensure effective management and alignment of core ITSM processes, such as Asset, Configuration and Change Management.

Skills

People leadership

ITSM

Change management

Stakeholder management

Strategic mindset

Education

Academic degree in a relevant field

Tools

ITSM tooling (e.g., ServiceNow)

Job description

Saab AB is seeking a Senior leader for Head of IT Service Management within Group IT. You will helm the Run & Operate processes and drive standardisation, automation and data-driven service management across Saab IT.

This role requires coordinating with global providers, stakeholders and security considerations, with some travel involved. You will shape how IT services are operated and improved, strengthen operational ITSM capabilities and ensure consistent ways of working across the