Head of Service Desk & IT Support Transformation

Saab AB; Sweden; Remote; SEK 900,000 - 1,500,000; Full time

Job summary

Saab AB in Sweden seeks a visionary Head of Service Desk within Group IT to lead first-line, second-line and on-site IT support, driving reliability, user-centric services and AI-enabled transformation. You will shape Saab's service capabilities, manage people and performance, collaborate with stakeholders, vendors and security teams, and travel as needed to meet with teams and business partners.

This is a high-impact leadership role requiring strategic thinking and hands-on delivery.

Qualifications

• Experience leading support organisations in complex IT environments.

Responsibilities

• Lead the Saab Service Desk across first-, second-line and on-site support.

Skills

People leadership

Operational delivery

Incident management

Service metrics

Stakeholder management

Vendor management

English and Swedish

Education

Academic degree in a relevant field

Job description

Saab AB in Sweden seeks a visionary Head of Service Desk within Group IT to lead first-line, second-line and on-site IT support, driving reliability, user-centric services and AI-enabled transformation. You will shape Saab's service capabilities, manage people and performance, collaborate with stakeholders, vendors and security teams, and travel as needed to meet with teams and business partners.

This is a high-impact leadership role requiring strategic thinking and hands-on delivery.