Guest Experience Host

Ericsson; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

Ericsson is seeking a warm, polished Guest Relations Host at Global HQ in Stockholm to own reception check-in, lobby hosting and guest guidance. You’ll ensure guests feel welcomed, informed and cared for while supporting employees with a visible, service-minded presence.

Role requires discretion, strong communication, and the ability to coordinate with facilities, catering, security and events in a fast-paced corporate setting. Fluency in English and Swedish is expected.

Qualifications

• Experience in hotel front office, guest relations, concierge, premium events or high-end corporate hospitality is strongly preferred.
• Experience from an international or global organisation is appreciated; you are comfortable working with people from different cultures and seniority levels.
• A genuine passion for client service and employee experience, with the ability to anticipate needs and create memorable moments.

Responsibilities

• Welcome and host clients, partners, executives and visitors with warmth, confidence and discretion.
• Manage arrivals: pre-registration, check-in, wayfinding, meeting-room guidance and departure follow-up.
• Serve as an Ericsson Hospitality ambassador, clarifying the experience, facilities and purpose.
• Prepare for visits and events: schedules, room readiness, presentation and hospitality details.
• Anticipate needs and coordinate with reception, guest relations, facilities, catering, security and events.
• Ensure a seamless journey, handling requests and issues with urgency and sound judgement.
• Support workplace hospitality; be visible, accessible and proactive.
• Maintain high standards across welcome areas, meeting spaces and coffee points; ensure supplies/info.
• Capture feedback, report deviations and suggest improvements.
• Follow procedures for safety, confidentiality, visitor management, food handling and conduct.

Skills

Hospitality experience

Customer service mindset

Multicultural communication

Discretion

Organizational skills

English & Swedish fluency

Tools

Visitor-management systems

Microsoft Office

Digital workplace tools

Job description

Ericsson is seeking a warm, polished Guest Relations Host at Global HQ in Stockholm to own reception check-in, lobby hosting and guest guidance. You’ll ensure guests feel welcomed, informed and cared for while supporting employees with a visible, service-minded presence.

Role requires discretion, strong communication, and the ability to coordinate with facilities, catering, security and events in a fast-paced corporate setting. Fluency in English and Swedish is expected.