Guest Experience Front Office Leader

Förvaltningsaktiebolaget Tegelbacken; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Permanent position

6-month probation period

Discounted hotel rates

Job summary

Sheraton Stockholm Hotel in Stockholm invites you to join our Front Office Team as Duty Manager. You will oversee daily operations, manage check-ins/outs, handle guest inquiries, and collaborate with departments to ensure a seamless guest experience.

We seek a candidate with at least 3 years in hospitality, plus 1 year of team leadership in guest service. Fluent Swedish and English are required; proactive, independent, and guest-focused professionals thrive here.

Qualifications

• Minimum 3 years of experience in the hotel industry.
• At least 1 year of team management experience in guest service or equivalent.
• Excellent communication in Swedish and English; proactive and guest-focused.

Responsibilities

• Manage daily front office operations, including scheduling and training.
• Maintain high levels of customer satisfaction with personalized service.
• Coordinate with other departments to ensure smooth operations.
• Oversee check-in/check-out procedures and adherence to policies.

Skills

Front office

Leadership

Guest service

Communication

Swedish

English

Job description

Sheraton Stockholm Hotel in Stockholm invites you to join our Front Office Team as Duty Manager. You will oversee daily operations, manage check-ins/outs, handle guest inquiries, and collaborate with departments to ensure a seamless guest experience.

We seek a candidate with at least 3 years in hospitality, plus 1 year of team leadership in guest service. Fluent Swedish and English are required; proactive, independent, and guest-focused professionals thrive here.