Growth-Focused Remote Back-Office & Support (Portugal)

Cross Border Talents; Lunds kommun; Remote; SEK 176,238 - 211,098; Full time

Benefits offered by this job

Paid training (15-20 days)

Health insurance from day one

Holiday & Christmas bonuses

Option to live in a company apartment

Job summary

A global customer support company is seeking remote support agents to assist customers in Portugal. In this full-time role, you will support customers through the entire order journey, handle sensitive data with care, and resolve complex issues. The position offers a competitive gross monthly salary and benefits such as health insurance and paid training. Applicants should have strong problem-solving skills and the ability to work autonomously in a supportive team environment.

Qualifications

• Experience in back-office or support roles is a plus.
• Ability to handle sensitive data in line with PCI and GDPR standards.
• Excellent communication skills.

Responsibilities

• Support customers through the full order journey.
• Handle payments, deliveries, returns & refunds.
• Resolve complex issues effectively.

Skills

Problem-solving skills

Experience in back-office or support roles

Adaptability

Team spirit

Job description

A global customer support company is seeking remote support agents to assist customers in Portugal. In this full-time role, you will support customers through the entire order journey, handle sensitive data with care, and resolve complex issues. The position offers a competitive gross monthly salary and benefits such as health insurance and paid training. Applicants should have strong problem-solving skills and the ability to work autonomously in a supportive team environment.