Remote Support Specialist — Swedish Market (Portugal)

Cross Border Talents; Umeå kommun; Remote; SEK 174,260 - 208,729; Full time

Benefits offered by this job

Paid training (15–20 days)

Holiday & Christmas bonuses

Health insurance from day one

Option to live in a company apartment

Job summary

A leading remote work organization is seeking a Remote Support Specialist for the Swedish Market. This role is fully remote in Portugal and requires supporting customers through their entire order journey, including payments and refunds. Ideal candidates have experience in back-office roles and possess strong problem-solving skills. The position offers a full-time commitment with competitive gross monthly compensation, health insurance, and the option for accommodation support if relocating internationally.

Qualifications

• Experience in back-office or support roles.
• Ability to handle sensitive data according to PCI and GDPR standards.

Responsibilities

• Support customers through the full order journey: payments, deliveries, returns & refunds.
• Help resolve complex issues using problem-solving skills.
• Communicate with carriers and internal teams.

Skills

Customer support experience

Problem-solving skills

Adaptability

Team spirit

Job description

A leading remote work organization is seeking a Remote Support Specialist for the Swedish Market. This role is fully remote in Portugal and requires supporting customers through their entire order journey, including payments and refunds. Ideal candidates have experience in back-office roles and possess strong problem-solving skills. The position offers a full-time commitment with competitive gross monthly compensation, health insurance, and the option for accommodation support if relocating internationally.