Global Workforce Planning Architect

H&M; Stockholms kommun; On-site; SEK 700,000 - 1,000,000; Full time

Benefits offered by this job

Staff discount 25% on all H&M Group */

HIP incentive program

Development opportunities

Job summary

H&M Group is seeking a structured and analytical Workforce Management Expert to translate labour standards and workload into practical staffing models for stores across markets and formats, based in Stockholm. You will shape how customer demand, traffic patterns and labour rules drive staffing, define rosters by format, and collaborate with Sales Markets and Tech to implement the logic in systems.

This is a permanent role focused on scalable, compliant workforce planning and continuous

Qualifications

• Deep experience within workforce planning, scheduling optimisation or WFM systems.
• Strong understanding of retail and store operations where staffing is driven by workload.
• Ability to translate demand drivers into staffing requirements and scheduling rules.

Responsibilities

• Own and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be built
• Ensure scheduling rules are aligned with global standards, local labour regulations and operational needs
• Define standard rosters by store format and segment, including role mix and coverage by daypart
• Translate customer demand, operational workload and labour hours into recommended staffing levels by role, skill and time of day
• Create and maintain shift templates aligned with customer traffic patterns and operational rhythms across front of house, back of house and omnichannel operations
• Define and evolve skill logic to reflect operational changes and new store initiatives
• Develop workforce planning logic that reflects store operations and workload drivers across retail formats
• Partner with Sales Markets to integrate local labour laws into global workforce planning standards
• Collaborate with Labour Standards and Labour Demand Experts to reflect labour standards and demand drivers in staffing logic
• Work with Tech and WFM product teams to translate planning rules into system configuration and algorithm inputs
• Provide expert guidance and support to markets on workforce planning and scheduling principles
• Support root-cause analysis and continuous improvement related to workforce productivity and staffing effectiveness

Skills

Workforce planning

Scheduling optimization

Analytical thinking

Cross-functional collaboration

English fluency

Job description

H&M Group is seeking a structured and analytical Workforce Management Expert to translate labour standards and workload into practical staffing models for stores across markets and formats, based in Stockholm. You will shape how customer demand, traffic patterns and labour rules drive staffing, define rosters by format, and collaborate with Sales Markets and Tech to implement the logic in systems.

This is a permanent role focused on scalable, compliant workforce planning and continuous