Global Labour Standards & Work Measurement Expert

H&M; Stockholms kommun; On-site; SEK 650,000 - 900,000; Full time

Benefits offered by this job

Staff discount

HIP program

Job summary

H&M Group is seeking a Labour Standards Expert based in Stockholm to own and develop the global store labour standards model. This role defines how work is measured and how long tasks take across retail environments, ensuring robustness as models evolve.

You will lead time studies, analyse workloads and translate observations into practical labour standards that support productivity and fair staffing decisions across markets.

Qualifications

• Experience in work measurement and labour standards.
• Experience conducting time studies, task analysis or workload measurement in operational environments.
• Strong understanding of operational workflows, process analysis and productivity drivers.
• Experience translating operational activities into measurable standards and frameworks.
• Strong analytical skills with the ability to interpret data.
• Experience documenting methodologies and process frameworks with accuracy.
• Retail, logistics or warehousing exposure is valued.
• Fluent English, both written and spoken.

Responsibilities

• Own and maintain the end-to-end store labour standards model with validated time values.
• Define and continuously improve methodologies, calculation logic and governance principles.
• Lead time studies, work measurement activities and productivity assessments across front of house, back of house and omnichannel operations.
• Analyse workflows, task execution patterns and workload drivers to define accurate labour standards.
• Ensure labour standards reflect new processes and omnichannel flows.
• Establish and maintain a cadence for reviewing task times with annual refreshes and change triggers.
• Build and maintain documentation, methodologies and operating principles related to labour standards.
• Act as a subject matter expert on work measurement and productivity methodology.
• Collaborate with Labour Demand and Workforce Management to translate standards into planning logic.

Skills

Labour standards

Work measurement

Industrial engineering

Methods engineering

Time studies

Task analysis

Productivity

Data interpretation

Cross-functional influence

Retail experience

Tools

None

Job description

H&M Group is seeking a Labour Standards Expert based in Stockholm to own and develop the global store labour standards model. This role defines how work is measured and how long tasks take across retail environments, ensuring robustness as models evolve.

You will lead time studies, analyse workloads and translate observations into practical labour standards that support productivity and fair staffing decisions across markets.