Labour Demand Architect

H&M; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

25% Staff discount on all brands

HIP Incentive Programme

Job summary

H&M Group is seeking a Labour Demand Expert to own and continuously improve the global labour demand model. You will translate store demand signals into workload hours and work with Controlling, Operations Development, Labour Standards, and Digital teams to align planning outputs across markets.

You will ensure labour allocation is fair, data-driven and aligned with commercial realities across store formats and omnichannel activity.

Qualifications

• Experience in labour demand modelling and operational analytics.
• Ability to translate demand into workload and staffing recommendations.
• Strong documentation and modelling skills.
• Experience with large datasets and complex patterns.
• Fluent English, written and spoken.

Responsibilities

• Own and continuously develop the end-to-end labour demand model, translating customer demand, operational activities and workload drivers into labour hours.
• Define how demand signals such as customer traffic, transactions, deliveries, omnichannel activity translate into workload requirements.
• Ensure the model reflects real store activity patterns and evolves with changes in customer behaviour and operating models.
• Define, document and maintain assumptions, scaling rules and calculation logic clearly and consistently.
• Build logic for daily, weekly and seasonal variation, including store-type and size scaling factors.
• Analyse relationships between demand, workload, productivity and labour consumption to improve model accuracy.
• Support scenario modelling to assess labour impacts of new store formats and productivity improvements.
• Partner with Labour Standards and Workforce Management to align demand logic with staffing outputs.
• Act as a SME on labour demand logic for technical and non-technical stakeholders.

Skills

Labour demand modelling

Operational analytics

Workforce planning

Capacity planning

Operational modelling

Data-driven decision making

English fluency

Job description

H&M Group is seeking a Labour Demand Expert to own and continuously improve the global labour demand model. You will translate store demand signals into workload hours and work with Controlling, Operations Development, Labour Standards, and Digital teams to align planning outputs across markets.

You will ensure labour allocation is fair, data-driven and aligned with commercial realities across store formats and omnichannel activity.