Retail Labor & Productivity Manager

H & M Hennes & Mauritz Sverige AB; Stockholms kommun; On-site; SEK 653,239 - 870,985; Full time

Benefits offered by this job

25% Staff discount on all H&M Group brands

H&M Incentive Programme

Job summary

H & M Hennes & Mauritz Sverige AB is seeking a Retail Labour & Productivity Manager based in Stockholm. In this role, you will lead and develop a specialist team while managing the frameworks for labour standards and productivity across our retail formats.

You will work closely with various teams to ensure effective implementation and improvement of labour frameworks, requiring solid experience in workforce management and strong analytical skills. Attractive benefits include a 25% discount on H&M Group brands.

Qualifications

• Solid experience within workforce management, labour standards, productivity modelling or operational analytics.
• Proven leadership experience with the ability to coach and develop specialist teams.
• Experience working in complex retail or large-scale operational environments.

Responsibilities

• Lead and develop a specialist team, setting clear direction and priorities.
• Own and continuously improve the end-to-end time library.
• Act as a subject matter expert on workforce management processes.

Skills

Workforce management

Labour standards

Productivity modelling

Operational analytics

Analytical skills

Leadership

Fluency in English

Tools

Scheduling systems

Labour forecasting tools

Retail workforce platforms

Job description

WHAT YOU WILL DO

As Retail Labour & Productivity Manager, you lead and develop a specialist team while owning the global frameworks for labour standards, workforce planning and productivity across our retail formats. You set the foundations for how labour is planned, deployed and measured, ensuring the right balance between productivity, fairness, customer experience and operational efficiency.

• Lead, coach and develop a specialist team, setting clear direction, priorities and ways of working
• Own and continuously improve the end-to-end time library, ensuring activity-based labour standards are accurate, data-driven and reflect real store operations
• Define and evolve the role architecture across retail formats, ensuring clarity, consistency and alignment with the operating model
• Develop and maintain demand and volume driver models, using key predictors such as traffic, transactions and delivery patterns
• Set seasonality rules and productivity benchmarks to enable accurate labour forecasting and clear performance expectations
• Act as a subject matter expert on workforce management processes, tools and systems
• Partner with key stakeholders to embed labour and productivity frameworks into processes, systems and ways of working
• Support change management and communication related to new labour models, standards and scheduling updates

WHO YOU WILL WORK WITH

You will work closely with Retail Operations, Workforce Management, Tech, Controlling and Sales Market teams. In this role, you combine people leadership with strong stakeholder partnering to ensure labour and productivity frameworks are effectively implemented and continuously improved across the organisation.

WHO YOU ARE

You are a confident and structured leader with a strong analytical mindset, comfortable working at the intersection of strategy and operational detail.

WE ARE LOOKING FOR

• Solid experience within workforce management, labour standards, productivity modelling or operational analytics
• Experience working with scheduling systems, labour forecasting tools and retail workforce platforms
• Proven leadership experience, with the ability to coach and develop specialist teams
• Strong analytical skills and the ability to translate insights into clear, actionable recommendations
• Experience working in complex retail or large-scale operational environments
• Fluency in English, both written and spoken

WHY YOU'LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
• H&M Incentive Programme - HIP. Learn more about the programme here.

APPLICATION DETAILS

Permanent position based in Stockholm – please send your CV in English as soon as possible. We kindly ask you to not attach a cover letter in your application.

Location: Mäster Samuelsgatan, Stockholm, Sweden