Global Wholesale & Customer Experience Lead

UNNA; Stockholms kommun; On-site; SEK 420,000 - 560,000; Full time

Job summary

UNNA, a Stockholm-based running brand, is seeking an organized and proactive Operations Coordinator to support wholesale partners and our DTC customers. You’ll handle orders, deliveries, retailer questions and help with logistics while collaborating with the COO.

You are detail-oriented, enjoy creating structure, and thrive in a fast-moving, international environment. This is an office-based role in Stockholm with immediate start.

Qualifications

• Experience in wholesale, CX, e-commerce, retail or operations.
• Outstanding organizational skills and attention to detail.
• Excellent written and spoken English.
• Strong communication and interpersonal skills.
• Independent, ownership-driven mindset.
• Brand sensitivity and experience-focused approach.
• Comfort in fast-moving, international environments.
• Positive, curious, hands-on attitude.

Responsibilities

• Be a day-to-day contact for 55+ global retail partners.
• Support retailers with orders, deliveries, info and questions.
• Manage orders across systems; confirmations, shipments, follow-ups.
• Coordinate with warehouse and logistics partners as needed.
• Help with shipping, logistics and customs questions.
• Keep track of open questions and deadlines.
• Deliver excellent experience to UNNA partners.
• Support COO and team with wholesale administration.

Skills

Wholesale experience

Customer experience

E-commerce

Retail

Operations

Organizational skills

Attention to detail

English proficiency

Communication skills

Independent work

Brand sensitivity

International environment

Hands-on attitude

Job description

UNNA, a Stockholm-based running brand, is seeking an organized and proactive Operations Coordinator to support wholesale partners and our DTC customers. You’ll handle orders, deliveries, retailer questions and help with logistics while collaborating with the COO.

You are detail-oriented, enjoy creating structure, and thrive in a fast-moving, international environment. This is an office-based role in Stockholm with immediate start.